BH
Ben HI had an extremely disappointing experience earlier in the week with an operator called Real Lanka Holidays. On Monday 13th me and a friend drove to Adam’s peak with them from Hiriketiya, we then confirmed with someone from the company and the driver who took us that he was going to take us back. I woke up for the hike to confused messages that the trip had been cancelled. When we spoke to someone on the phone they said that they couldn’t justify the trip back to Hiriketiya as they would lose money. It didn’t seem to matter that the driver had agreed to drive us by the time we went to sleep and they refused to give us a new price. We got a new car for just €10 more than the cost of our original journey so we feel like they chose a different driver because they charged more money for the holiday.
This experience was the opposite. I received a message well in advance saying that I was the only passenger and had two options: receive a refund or pay $30 extra. The company was far more professional for this journey and was so happy that I avoided another stressful situation trying to find another way to my destination. Unlike the other operator I felt like Tuktukdude actually cared whether I got to my destination
Ella to Kandy, Van Van Shuttle, Tuktukdude Leisure (Tuktukdude Leisure), Apr 19, 2026
SR
Sumaiya R12go’s support was extremely slow . And the operator also was very stringent. I booked one from Lanka holidays and they easily made changes even location. Whereas this operator couldn’t even change a date. And wouldn’t even let me cancel . And 12go replied almost 6hours late so it was a terrible experience
Ella to Kandy, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Mar 28, 2026
AP
Ariane PThe driver was late, very tired and did not drive safely. I don‘t blame him. He probably worked overtime. The company needs to do more for the safety of their drivers and passengers
Ella to Kandy, Van Scenic Minivan, Magical Sri Lanka, Mar 16, 2026
SS
Silvia SA timid driver, who turned up late and was making phone calls all the time. Had to complain. No washroom-stop, no receipt for the extra-paid money, no help with my heavy luggage. Never again.
Ella to Kandy, Van Van Shuttle, Tuktukdude Leisure (Tuktukdude Leisure), Feb 26, 2026
RC
Ramona CVery friendly driver and very comfy car. Although we arrived 2,5 hours later than stated in the ticket - also due to traffic.
Ella to Kandy, Van Van Shuttle, Tuktukdude Leisure (Tuktukdude Leisure), Feb 12, 2026
ST
Sam TSecond time in a row that I booked with them and it was great. Car was clean, driver was nice and also arrived ahead of time. He also drove very safely.
Booked another transport for the upcoming days. Hope it will be as good as the other two.
Ella to Kandy, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Feb 8, 2026
NT
Nykola TThe driver turned up an hour and a half late. He then was upset about picking me up from my homestay and wasn’t very nice to me at all. We were later than expected but that’s normal in Sri Lanka. They did drive safe.
Ella to Kandy, Van Scenic Minivan, Magical Sri Lanka, Feb 3, 2026
J
Jeanette Booking was very easy via the website. Emails confirmed booking when ticketing opened. We had our tickets delivered to our accommodation without any problems at all. A very smooth process.
Ella to Kandy, Train #1016 2nd Class Reserved Seat, Sri Lanka Railways, Sep 27, 2025
S
Shubham Skip the queue! Go with 12go
Ella to Kandy, Train #11128 First Class Seat, Sri Lanka Railway, Sep 26, 2025
MC
Mark CBooking rail tickets really easy - glad we did it in advance
Ella to Kandy, Train #11128 First Class Seat, Sri Lanka Railway, Sep 5, 2025