The van and speedboat were both on time. The confortable van was driven smoothly and careful. The speedboat was nearly fall, all passagers had life jacket available, the 90mm ride to Koh Lipe was mostly smooth.
I was able to contact the operator with the phone number provided and warn them I would be a few minutes late due to train 65mm delay. I ended up being late 2mn and they waited for me. Still, as they would not have waited more due to the need to pick up others and arrive on time to the boat, I realize that I should have take a 120mn margin to take into account frequent 1h+ sleeper train delay. In this case, book the 10.20 van instead of the 8:30 van, even if the train is scheduled to arrive at 7:25 at Hat Yai railway station.
We were not met outside of the airport exit 7/8 by a representative holding a placard with our name as the documents said we would. However the transportation from the airport to the peir was comfortable.
Also, we were not made aware that the speedboat would stop at an island for 20 minutes before we arrived on Koh Lipe. It would have been good to know that.
หาดใหญ่ ถึง เกาะหลีเป๊ะ, รถตู้ วีไอพี, Sukhothai Tour Hat Yai, 15 เม.ย. 2022
We arrived at Hat Yai airport at 8:30AM. We went to the checkpoint by 8:45AM and waited in the area. Several times we walked around trying to find information on our pickup and nothing more could be found. By 9:25 (our van was supposed to leave at 9:30AM) we called the number on the PDF and someone answered. Eventually he called back and said a driver would be there shortly, after which a taxi driver came over to find us. We almost missed our ferry and the ferry operator was calling us repeatedly asking where we were. Thankfully on arrival she met us at the taxi and hurred us directly to the boat, which we thankfully were able to get on just in time.
หาดใหญ่ ถึง เกาะหลีเป๊ะ, รถตู้ พื้นบ้าน, Smart En Plus (สมาร์ท เอ็น พลัส), 14 มี.ค. 2022
Picking us up at the air was no problem at all but when we arrived at the pier we were left alone. I had to ask where to get the tickets as well as when the ferry was leaving; no information from the driver or someone else whatsoever
หาดใหญ่ ถึง เกาะหลีเป๊ะ, รถตู้ วีไอพี, Sukhothai Tour Hat Yai, 27 ธ.ค. 2021
We received no information about the trip, no one was waiting for us where we were supposed to meet. eventually tourist assistance helped and located the van driver. then I followed the instructions, checked in at the right gate and showed our tickets. we got on the boat and after 6 minutes was bombarded with calls and emails about how the boat was waiting for us. If they want us to use a specific boat or van, they should really be more specific and give detailed instructions.
หาดใหญ่ ถึง เกาะหลีเป๊ะ, รถตู้ พื้นบ้าน, Smart En Plus (สมาร์ท เอ็น พลัส), 26 ธ.ค. 2021
Excellent, driver was good. Some foreigners did have too much bag but van doesn't have big space for bags so try to limit t
หาดใหญ่ ถึง เกาะหลีเป๊ะ, รถตู้ วีไอพี, Sukhothai Tour Hat Yai, 3 ธ.ค. 2021
JS
Joycelyn S
The experience was very smooth from pick up to arriving on the island. Staff were wonderful and was great to have someone help guide you on the pier. You get your own dedicated person to help you get onto the boat even if there are multiple groups in the car. Van was very comfortable and would definitely use Hi Lipe again.
This was such an exciting and unforgettable experience! From start to finish, everything was well-organized and enjoyable. I was especially impressed with the level of service, the staff were professional, attentive, and genuinely kind. They made sure we felt comfortable and informed every step of the way. Every moment was memorable, and I truly appreciate the effort they put into creating such a seamless and enjoyable experience. I would absolutely recommend this to anyone looking for an adventure with top-quality service!
