Better than expected. Ride was clean and toilet was bearable. The experience was enjoyable for the kids, and allowed quality time to be spent in conversations.
Good cabin, friendly staff, nice service. Not brand new, some scratches aso are already there. Bedlinen has been changed, wifi as well as air condition worked good enough.nice fellow travellers, I liked it.
Just one thing, you should write, that this is not a separate train but a coach within a train. Otherwise, people have no idea about it.
We got a message saying the bus is leaving an hour early at 17:15 instead of 18:20.
We were told to arrive thirty minutes early so we arrived at 16:45.
We where than told no that the bus is leaving at 18:30 now.
We went off and got food and I got a call at 17:30 to come back as the bus was leaving.
I rushed back and the bus didn’t leave for another thirty minutes.
The bus was overcrowded with people sleeping on the floors, kids were screaming around the bus peeking into our beds.
People kept laying up against my bed and poking me.
I asked to get off the bus and to be fair the worker was very helpful and helped me get a taxi back.
Wouldn’t recommend if you’re not use to being in small spaces. I was too big for the bed so I had to have my legs up against the wall.
This isn’t a big deal but just a minor detail as it wasn’t going to be a comfortable position for 13 hour bus journey.
This trip was so bad and not what we paid for at all. We arrived an hour before the trip started at the Hanoi office, because we wanted everything to go smoothly. An hour later a random man came and picked us up. He drove us to some big road, and just dropped of us on the side of the road and told us to wait for the bus. But the bus didn’t come, so we talked to some of the locals that were standing there, and they told us that we were at the wrong spot. We called hotline and they just said that the staff made a mistake, but they would fix it. They send a new man to pick us up, and he drove us to another place. We were again dropped of on the side of the road, but this time there was a booking office there. So we talked to the lady in the office, who said that our bus to Da Nang had left, even though the man from hotline told us that the bus would be there when we arrived. We called him again, and then he said that we should get on this random bus to Ninh Binh. We didn’t feel that safe at this point, because we would be dropped of in Ninh Binh at 9 in the evening. But it was only option. We asked the man from hotline if we could just stay on the bus the whole trip to Da nang, because the bus was also going to Da Nang. But the man from hotline told us that we should change buses in Ninh Binh, because we paid for a VIP bus, and the bus we were currently on wasn’t a VIP bus. When we arrived in Ninh Binh
The communication with the organisation was good, the ride itself was an extreme experience that I never whitenessed in my life. Never saw a bus drive that fast.
The idea of a sleeper bus is nice but when the bus honks every 5 seconds you can’t sleep
