We booked a limousine from Tam Coc to Bai Chay, some of the other reviews had us expecting the worst but it was absolutely fine. Since I read the communication isn't great and the pickup place and time might not be accurate I tried to text them the day before, to which they didn't respond. However, when we got to the place mentioned on the ticket I texted again and they responded pretty much immediately. A taxi picked us up on time and took us to the bus station for transfer. The limousine turned out to be a sleeper bus but that was probably for the better. We departed a little late, did make a bunch of stops to drop or load random luggage or people. Then they told us to leave the bus at a random spot like 15 minutes away from the original location, but the bus staff just handed 100k VND to a taxi driver there, told us not to worry and the taxi took us to our hotel after I showed him (hotel drop off was not even included I think, so nice). We only arrived like 15 minutes late. (No fish were transported that day) Overall decent experience, got us from A to B. Communication truly wasn't great, getting kicked off the bus before your stop is a little confusing, but I say trust in the process, they know what they are doing.
รถบัส VIP Limousine 11, Vin Bus, 15 ก.ย. 2026
B B
Bella B
Firstly the pick up was very unorganised. We were waiting exactly at the coordinates and the photo that was provided to wait for a pick up. We arrived at 10am and didn’t get picked up till 11.15 for our 10.30 departure. During this wait time I emailed and tried to contact the phone number but was unable to. When we finally got picked up it was by a car not a bus to take us to the bus. Very disorganised and no communication.
Next it would have been nice to know when the stops were happening as there is no bathrooms on board so it is a bit distressing when you don’t know how long you have to wait. ( A suggestion would be to send it with the booking confirmation to clearly state how frequent the stops will be and for how long so people know what to expect and how much food to bring with them etc )
The bus was also very delayed we would have been arriving to Hue at 8.30pm but didn’t get there till 12.30am and this was meant to be the fast bus.
But I will add we had to change our final destination while we were on board and they were very accommodating and made it easy for us to change.
รถบัส เคบิน 34, Vin Bus, 31 ส.ค. 2026
P H
Peter H
I should have left Hanoi at 13:00. Instead of the bus arriving at 13:00, a taxi came to pick me up and took me to the bus station, where I had to wait until 14:00. The bus itself was in very good condition. The biggest problem was that we left one hour late and arrived in Ha Giang two and a half hours later than stated on my ticket. This was quite late for me because I already had some things planned.
รถบัส Cabin 24, Vin Bus, 10 ส.ค. 2026
R M
Rudra M
We will continue to use this company's services.
รถบัส Cabin 24, Vin Bus, 15 ก.ค. 2026
S S
Silvia S
Everything was fine; the bus was comfortable. They arrived earlier than expected.
รถบัส Cabin 24, Vin Bus, 15 ก.ค. 2026
L F
Leighton F
We contacted them well in advance, and they arranged a bus to pick us up directly at our hotel. We will use their service again.
รถบัส Cabin 24, Vin Bus, 13 ก.ค. 2026
J D
Jules D
Great - We had a good sleep on the bus.
รถบัส Cabin 24, Vin Bus, 13 ก.ค. 2026
C H
Cécilia H
We ran into a problem while taking the tour—the bus was supposed to have already departed—but they helped us catch the bus to the airport; they were professional and kind. We will recommend them to our friends.
รถบัส Cabin 24, Vin Bus, 13 ก.ค. 2026
A T
Anouk T
The bus was very comfortable, everything went according to plan. it was great.
รถบัส Cabin 24, Vin Bus, 12 ก.ค. 2026
C H
Cécilia H
The bus was 10 minutes late; we were informed of this beforehand, and we arrived on time. The sleeping area was spacious and comfortable.
รถบัส Cabin 24, Vin Bus, 12 ก.ค. 2026
C L
Clarissa L
This is a company I would recommend using. They provided pick-up service at our hotel, and the bus driver was also very helpful in getting us back to the hotel.
รถบัส Cabin 24, Vin Bus, 12 ก.ค. 2026
A
Axelle
Vehicle and drive were perfect. Pickup location was very unclear and support through WhatsApp not very customer-friendly (as for most of our trips in Vietnam)
รถบัส VIP Limousine 11, Vin Bus, 28 มิ.ย. 2026
G S
Guido S
Amazing experience.
Tha guide (Mr Vinh) spoke perfect English and gave us detailed explanation of the coffee workings with many interesting details.
The coffee farms we visited was very beautiful to see.
The accomodation for the night was super comfortable, a brand new hotel within the factory complex, with a beautiful cafe and garden. And in the garden we could enjoy some delightful activities after dinner, like karaoke and a toy archery.
We very carefully taken care of by Ms Leyli. No detail was ignored, and with frequent, thoroughful and proactive communication.
Highly recommended.
รถบัส เคบิน 22, Vin Bus, 23 มิ.ย. 2026
C M
Catarins M
The trip was supposed to take 5-6 hours and it took 9 hours
รถบัส เคบิน 22, Vin Bus, 26 พ.ค. 2026
E C
Ester C
“The trip didn’t go very well. The driving was very aggressive, and the road conditions didn’t help. We were sitting in the back of the car, which made the feeling of motion sickness even more intense.”
รถบัส Limousine 18, Vin Bus, 20 พ.ค. 2026
L C
Lydia C
The driver was very nice and we got to our destination on time.
รถบัส Limousine 18, Vin Bus, 10 พ.ค. 2026
M S
Matjaz S
Very poorly organised. We were called to the station 1.5 hours before departure and were told the bus is waiting for us, but the bus there was for andifferent destination.
Then the agecy stopped communicating.
After the right bus arrived, the personel did not know who they have to pick up, for which deastination. There were 14 of us with the same problem.
รถบัส เคบิน 22, Vin Bus, 30 เม.ย. 2026
R H
Ralf H
Everything fine, only direct contact to the bus operator difficult. I booked Vin bus but the bus operator at the end was Thanh Trung travel with a different WhatsApp number. The ride was comfortable and the driver made a break every 2,5 h.
รถบัส เคบิน 34, Vin Bus, 24 เม.ย. 2026
K M
Keshet M
We received a location with No one to check in with or make sure we got on the right bus. We paid for a direct bus to cat ba, and then the bus stopped on the way and we had to wait almost an hour for a new one which was not even a vip sleeper like we booked. And to finish off they dropped us off far from the city and not at the drop off point. We had to pay for a ride to the hotel.
รถบัส เคบิน 22, Vin Bus, 22 เม.ย. 2026
V G
Victoria G
The bus left late, and so arrived late. The seats we had were comfortable but the charging ports didn’t work. The operators also stopped to let other people on so there were passengers asleep on the floor in the aisle. I’m not sure if this is common or not for Vietnam.
รถบัส Cabin 24, Vin Bus, 22 มี.ค. 2026
J T
Jackie T
An address was never provided. Only the name of the Hostel which on Google map was incorrect
รถบัส Limousine 18, Vin Bus, 22 มี.ค. 2026
G W
Gilad W
The bus didn’t pick us up on time we had to split to two buses. And their was no room for legs.
รถบัส Limousine 18, Vin Bus, 15 มี.ค. 2026
B H
Brian H
The trip was so windy and bumpy, a sleeper bus is not really worth it. When we did get to Hanoi, we were so rushed in getting off the sleeper bus, we forgot things on the bus. And after getting off the sleeper bus, there was a mini bus into downtown that didn’t have a destination. They needed us to provide a location which we didn’t know at 4:30am. So we just got off the bus when they stopped for someone else.
รถบัส Cabin 24, Vin Bus, 27 ก.พ. 2026
M S
Marc S
The vehicle was very comfortable and had everything you need. Highly recommend. What made the tour bad was the service staff. Unfriendly when we loaded our baggage. Was rude to us during the trip and behaved like a commander. When we asked for a second blanket he denied even though there were enough for everybody.
รถบัส Cabin 24, Vin Bus, 9 ก.พ. 2026
J C
Joshua C
Clean, comfortable bus. They showed up to pick us up on time. They took us all the way to our hotel on Cat Ba Island. (Bus actually stopped in Hai Phong but taxis were arranged to take us to the ferry and pick us up after the ferry ride).
รถบัส Cabin 24, Vin Bus, 23 ม.ค. 2026
T K
Thilo K
Only 1 toilet stop for an 11 hour trip. The first toilet stop was only after 4 hours. That‘s waaay too long.
รถบัส Cabin 24, Vin Bus, 22 ม.ค. 2026
A P
Aleksandra P
The driver didn’t stop for a toilet break for 10 HOURS!! I don’t know how everyone made it through but I sat there dehydrated and thankfully slept to ignore that fact. I heard a man literally begging to go outside to smoke while the driver stopped for few minutes but they denied anyone to leave. Inhumane and unacceptable. The only good thing, the bus was on time. If you want to book with this company, don’t drink anything before the ride if you want to survive
รถบัส เคบิน 34, Vin Bus, 21 ม.ค. 2026
A V
Andrii V
Did great transportation but poor communication. I came out of public ferry and nobody connected me that the driver is on the way. At this time local taxi scammers are actively proposing and annoying. Meanwhile you don't understand whether you will have a transportation to city or not
Paid good money for a trip from Cao Bang to Cat Ba. First bus was a cabin bus as indicated but then middle of the night we had to hop off onto another bus which was a 3 row sleeper bus with used blankets and stuffy smell. Expected to stay on the cabin bus for the whole ride for that price.
รถบัส เคบิน 22, Vin Bus, 18 ม.ค. 2026
D P
David P
They were delayed, which is kind of normal here, but they react and contact us after we asked them about the departure. Stops during way, cabins are comfortable, can be one cabin for 2 people on 5hours long way like this.. Which wasn’t mentioned anywhere
รถบัส Cabin 24, Vin Bus, 9 ม.ค. 2026
N B
Nicolas B
PERFECT. Best bus travel in Asia for 10 years. Not crazy music to wake up people, smooth driving, kind drivers. Right on time. quality of the VIP bus was 5*. Good communication with service, the bus grab me on time. Thanks ! 😀
รถบัส เคบิน 22, Vin Bus, 28 ธ.ค. 2025
Y M
Yannick M
The nightbus was overbooked so people had to sleep in the middle of the bus without a cabine. There were multiple changes of busses where the driver did not now which people he has to take with.
รถบัส Cabin 24, Vin Bus, 9 ธ.ค. 2025
T M
Tobias M
The journey itself was absolutely fine. However, it appears that fish was being transported in polystyrene boxes in the cargo hold. When we took our backpacks out as we left the bus, they were partially wet and smelled of fish.
รถบัส VIP Limousine 11, Vin Bus, 28 พ.ย. 2025
M D
Manvinder D
Took a lot longer than expected and arrived very late
รถบัส Cabin 24, Vin Bus, 26 พ.ย. 2025
H S
Hannah S
We had to take a pickup bus outside from ha giang, just to be transported back to town. Our trip was from ha giang to cat ba. The driver drov fast and at the harbour he turned of the bis for 1,5 hours. After that he woke us up and we had to go to the ferry by foot. After the ferry we were transportrt with a Minibus. Normaöy no big deal but there was no information at any point for the passangers what was going on. I can't recommend
รถบัส Cabin 24, Vin Bus, 23 พ.ย. 2025
E M
Emma M
Bus driver beeped the horn constantly and drove erratically so we were thrown around the bus for the entire journey. The man who welcomed us was very intense, he pulled my bag off my back and threw it onto the bus. Nobody told us which stop we were at so we nearly missed our stop. It wasn’t a relaxing experience at all.
รถบัส Cabin 24, Vin Bus, 22 พ.ย. 2025
L N
LOIC N
We were the only passengers for half of the trip. For the other half there were 2 locals. We reserved a Cabin bus and were picked up by a limousine bus. This was ok as we were alone and could relax. There was 1 stop for lunch (we would have welcomed another stop before). The driver arrived 30 min before the departure and as we were the only passagers we could go immediately.
รถบัส เคบิน 34, Vin Bus, 16 พ.ย. 2025
T M
Thomas M
409 / 5 000
I approached the bus driver politely and respectfully to ask him if we were arrived, and he started yelling at me for no reason "get out, take a taxi !" . The bus was supposed to stop at Hanoi airport, but it stopped before, and I had to take and pay for a taxi. I reported this on WhatsApp, and even the person from the bus company laughed at me on WhatsApp !!!. It's truly deplorable behavior from this company.
รถบัส Cabin 24, Vin Bus, 6 พ.ย. 2025
B H
Ben H
The bus was a bit late, but after that everything was good, well planned pitstop, nice cabines, beds that you could set to your wishes and arrived perfectly on time
รถบัส วีไอพีลักชัวรี 22, Vin Bus, 2 พ.ย. 2025
S P
Sharon P
Bus was on time, fairly smooth journey
รถบัส Cabin 24, Vin Bus, 23 ต.ค. 2025
J K
Jeny K
The bus company wasn’t responsive at all, drop off was at a disgusting place and unclear.
รถบัส Cabin 24, Vin Bus, 18 ต.ค. 2025
V V
Viktoria V
Rude staff, bad organized, charger in the bus didn't work, delayed arrival and wanted to drop me off in the middle of the night at a completely different spot than I chose while booking!
รถบัส Cabin 24, Vin Bus, 13 ต.ค. 2025
R H
Ryan H
Our airport drop off led us to being dropped off on the side of the road in Hanoi, still 15min from the airport, and in very little english told we need to book a taxi. We booked a grab and was fine, but it was an extra cost and kind of jarring. Otherwise we got from Ha Giang to Hanoi safely, the most important part.
รถบัส Cabin 24, Vin Bus, 13 ต.ค. 2025
F G
Francesco G
The bus is very comfortable, the driver and the staff friendly. Only drawback is that the WiFi wasn't working. Overall recommended.
รถบัส Cabin 24, Vin Bus, 8 ต.ค. 2025
S S
Smadar S
The stop place was bad.
The bus itself was smelly old and not comfortable
รถบัส Limousine 18, Vin Bus, 30 ก.ย. 2025
S K
Steven K
Dropped us off outside the airport without any explanation. Put us in a taxi for no charge, but explained nothing.
รถบัส Cabin 24, Vin Bus, 27 ก.ย. 2025
M
Matthew
Bus was more than 1 hour too late. Bus was too full, suitcases everywhere in the sleeping compartments. Bus was also offloading stuff from the roof 10 min before arrival which was a bit confusing.
รถบัส Limousine 18, Vin Bus, 25 ก.ย. 2025
3.8
241 รีวิวจากลูกค้า
5
42%
4
20%
3
16%
2
22%
1
0%
คาดว่า 78.4% ของนักท่องเที่ยวจำนวน 241 พอใจกับ Vin Bus เนื่องจากลูกค้าให้รีวิวเชิงบวกหรือไม่ได้รีวิวไว้