Reservations are not reliable. If the bus operator decides not to operate, than you have to switch to a new plan.
Travel plans are hard to make under these conditions.
รถบัส ผู้บริหาร, Sanwa Tours, 13 ส.ค. 2026
E S
Emma S
We arrived 2 hours later then expected. We missed our hotel check in time because of this.
รถบัส ผู้บริหาร, Sanwa Tours, 10 ส.ค. 2026
S D
Stephane D
Nice trip from Mersing to Kuala Lumpur including 2 stops. Clean and confortable bus. Driver helpful and nice.
รถบัส ผู้บริหาร, Sanwa Tours, 2 ส.ค. 2026
F H
Frank H
No traffic and a lot later at time of destination the 12 Asia predicted.
รถบัส ผู้บริหาร, Sanwa Tours, 26 ก.ค. 2026
G M
Gladys M
The trip was delayed, it took 3 h more than announced. The guide stopped for personal stuff twice without explanation. He didn’t explain neither clearly what to do in the border, in the stops..,
รถบัส ด่วน, Sanwa Tours, 22 ก.ค. 2026
L L
Laura L
Our original bus was cancelled. Thankfully we able to convince another bus to take us. There was no message informing us of the cancellation, no one at any counter.
รถบัส ด่วน, Sanwa Tours, 4 มิ.ย. 2026
G S
Glen S
The bus terminal was SCARY—huge and confusing! But they had people who helped us lost souls… and I finally found my bus … the departure gate was crowded and my bus nearly left without me!!
รถบัส ด่วน, Sanwa Tours, 18 ม.ค. 2026
A C
Axel C
The driver was driving very very fast it was impossible to relax and sleep
Thanks
รถบัส ด่วน, Sanwa Tours, 2 ต.ค. 2025
S L
Sabrina L
No A/C during the trip.
And the bus announced at 5:30 pm at KL and we arrived at 7:00. We missed our important meeting.
So very bad experience.
รถบัส ด่วน, Sanwa Tours, 15 ก.ย. 2025
Z
Zoé
The bus came like last time too late. The trip lasted much longer than 5 hours. Don't know why it's called 'Express'. Last time 7 hours, this time 6,5 hours. One stop for the toilet, I had to ask for a second one.
รถบัส ด่วน, Sanwa Tours, 10 ก.ย. 2025
M G
MARTA G
The bus arrived 1,5 hours late to our destination.
รถบัส ด่วน, Sanwa Tours, 10 ก.ย. 2025
A Z
Andreas Z
The busdriver was talking to his friends on a video call while driving very loud and pushy. Unfortunately he did that for the whole trip.
รถบัส ด่วน, Sanwa Tours, 3 ก.ย. 2025
S R
Sophie R
Very confortable the only pain point is the usb socket doesn’t work. We use another one for someone else
รถบัส ด่วน, Sanwa Tours, 26 ส.ค. 2025
J M
Julen M
The bus was not on time because the driver and his partner needed to stop to have lunch at 12:00 a.m. We were stopped 30 mins and the bus arrived so late. Moreover, the bus so old and unconfortable. Too cold inside (everywhere in Malaysia).
รถบัส ด่วน, Sanwa Tours, 15 ส.ค. 2025
J P
James P
Comfortable enjoying
รถบัส ด่วน, Sanwa Tours, 7 ส.ค. 2025
A T
Agnieszka T
Very good and comfortable bus, arriving on time
รถบัส ด่วน, Sanwa Tours, 3 ส.ค. 2025
M Z
Markus Z
The bus driver seemed to be experienced but did not provide any information in English.
We reached our destination on time.
รถบัส ด่วน, Sanwa Tours, 4 มิ.ย. 2025
A A
Antonella A
Puntuale,comodo forse però l’autista andava troppo forte , spesso andava contromano ,parlava al telefono spesso ed ha sbagliato strada 2 volte, ma comunque siamo arrivati ! In fondo non ci sono alternative quindi consiglio
รถบัส ด่วน, Sanwa Tours, 26 ก.พ. 2025
S N
SYAHRULL N
Smooth transportation travel and servis.
Excellent driver behavior. 5 star given.
รถบัส ด่วน, Sanwa Tours, 21 ต.ค. 2024
A P
Alain P
The véhicule brake was not correctly fixed. We waited for a mechanic to repair. Fortunately for us it did not delay the rest of our trip.
รถบัส ด่วน, Sanwa Tours, 18 ส.ค. 2024
S R
Saurav R
Journey took almost 7 hours which I felt was too long, as I had another bus to catch.
รถบัส ด่วน, Sanwa Tours, 16 ก.ค. 2024
G D
Gabriel D
No aconditioned air in a half off the bus.
รถบัส ด่วน, Sanwa Tours, 6 ต.ค. 2023
T D
Tom D
The bus arrived 45 minutes late
We arrived more or less on time
รถบัส ด่วน, Sanwa Tours, 21 ก.ย. 2023
M D
Maaike D
The bus was not clean and made so much noise it was hard to sleep. Also, the bus driver randomly stopped twice without saying anything and then went out to get food for himself while we had to wait in the bus
รถบัส ด่วน, Sanwa Tours, 25 พ.ค. 2023
A K
Anna K
It was too cold in the bus. Other than that great!
รถบัส ด่วน, Sanwa Tours, 27 เม.ย. 2023
L V
Leander V
The bus left late, was not clean, the driver skipt in the first place the final stop, the driver was calling wile driving and was drivig way to fast! But we arived in Mersing
รถบัส ด่วน, Sanwa Tours, 27 ก.ย. 2022
N R
Nigel R
The ride was comfortable with enough stops during these 6hours. We were a little late in KL but ok.
Bad thing (and 5 others) booked a ride to Kuala Lumpur Sentral Station, but we’re dropped off at the Bus Terminal a little more outside the city. The driver just told us this is his last stop and if we want to go further we have to look for another bus. Then he just left us there.
Not sure if this is his fault or wrong information on the website.