The trip was long, with several transfers. All transfers took place, we got to our destination. But each transplant was fraught with difficulties. At the hotel, we were at the reception exactly on time, we were expecting a driver, but it was not there and we did not know why. We had to contact customer service who told us that the driver was running late. He was late, but arrived, unloaded us at the pier and left without saying a word. We had to figure out where to go and what to do. Having safely boarded the ferry and swam to Trat, we again faced difficulty - we did not know where the next driver was waiting for us, who should take us to the Airport. We searched for him, asked - without result. As a result, we had to contact support again to find out where the driver was and where we should go, in response to this appeal, they wrote to us that we were "disturbing customers". After that, we thanked the support and did not turn to them anymore, we found out everything ourselves.
This was our first bad experience with the "12go.asia" service. All other trips were perfect! I hope this was an exceptional case and we were just not very lucky. In any case, the "12go.asia" service is convenient and useful.
When we were supposed to go by transfer to the pier from the hotel, we lesrned that there was no boat at the booked time.
We had to stay one more day at Koh Kood and lost our appointments in Bangkok and Ratchaburi for that day.
The shipping company gave us one night hotel in one of their resorts, but the problem we had could not be solved.
Everything worked out. But unfortunately no one told us how the transfer after the ferry would work. As we didn’t know we should rush, the initial shuttle to the airport was already gone. So we had to wait 45 minutes for another one. Everything worked out, so all good! But it would be great to inform the customers a bit better about the different steps.
As far as the drivers experience is concerned, everything was good, the driver was very professional and nice, nothing to complain about. But the operator on the phone( Shine exclusive) was a tragedy, very rude behavior, when I was trying to find the taxi he hung up on me in the middle of conversation with the words: wait and stop asking the questions. Never seen that before..he made a mistake and was rude instead apologizing. I have whatsapp conversation if needed. Never again
เกาะกูด ไป ตราด, เรือเฟอร์รี่ High Speed Catamaran (Standard), Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), 27 ก.พ. 2026
LW
Lena W
8am pickup was 25 minutes late. 9am ferry left exactly on time. Still, we only arrived at Trat airport at 12pm, although the booking info said 10.45am. We were glad that we planned sufficient buffer.
