The bus was 1 hour late, with communication only coming through at the time the bus should have been arriving. No one was around to help or give us information. The people that were there had no idea if it was our bus, the bus driver had no list of names.
The bus was gross, my bed controls didn’t work. I usually don’t put bad reviews but using water and a rag to clean up the gross spills all over is pretty easy to do.
Die Busse waren nicht wirklich sauber, Passagiere wurden ausgetauscht, Decken nicht.
Die Fahrer sind sehr bemüht, jeden Passagier in den richtigen Bus zu setzen, sprechen kaum englisch.
Getting on the bus was straightforward. However, the bust was very uncomfortable and tight. The whole night the driver was beeping and driving like a mad man. I doubt anyone slept on that bus. Ear plugs and a sleeping mask are a necessity. At least the toilet breaks were frequent.
Online ticket said bus was going to leave at 7pm, got to office and the office said it was 7:30. Told bus was delayed until 8pm, then 8:15pm, bus finally showed at 8:40pm
Booked VIP bus - it was just a standard bus, overcrowded not your typical VIP or anything like pictures
Ticket also says direct to Da Nang (assuming same for Hoi An) - it is not direct - bus stops at Huw for an hour 7am to 8am and you have to get off with all your luggage (people waiting here trying to try take you into town for breakfast) thought the sleeper bus was coming back but its a tiny mini van they cram you into and pick up locals on the way
นิญบิ่ญ ไป ดานัง, รถบัส ปกติ, Grouptour (Công ty du lịch quốc tế Grouptour), 24 ก.ย. 2023
KG
Khadija G
Its the wrong bus they put me and 4other tourist on the wrong bus it was a bus with 4lines the bed was small it was really nightmare. He said in the mail yellow and black bus then je put us on a orange bus. I want a refund but the person who was on the whatsapp text was really not polite and he said he does not care
นิญบิ่ญ ไป ดานัง, รถบัส ห้องโดยสารเดี่ยวชั้นบน, G8 Sapa Open Tour (G8 Sapa Open Tour), 29 ก.ย. 2026
JE
Josephine E
Highly disappointing experience — not recommended.
The only positive thing I can say about this journey is the bus itself. It was comfortable, the seats were pleasant, and the pillows and blankets were good. However, the Wi-Fi did not work at all, despite it being advertised as available.
Unfortunately, the service and organization were extremely disappointing from the very beginning.
When boarding, I was allowed onto the bus while my partner went to the luggage compartment to store our luggage. However, he was unable to do so because the luggage compartment was already completely full of packages. While he was dealing with this, the bus doors were closed, leaving me literally locked inside the bus without my partner.
My partner tried to explain the situation to the staff, but instead of listening or trying to understand what had happened, he was repeatedly and very rudely told to show his ticket. He tried to explain that I already had my ticket and had already been allowed onto the bus, but there was not even an attempt to understand the situation.
When the staff realized that I was already inside the bus — despite the fact that they themselves had allowed me to board — I was also shouted at. This situation continued for approximately 5–10 minutes and was completely unnecessary and extremely unpleasant. A simple attempt to communicate and understand the situation would have resolved everything immediately.
Things became even more frustrating when we were then told that we would have to travel on a much smaller 36-seat bus, despite having explicitly booked and paid for a VIP bus. We had to argue repeatedly and provide evidence several times to prove that we had actually booked the VIP service. Throughout this process, the staff were extremely unfriendly and repeatedly shouted at us instead of handling the situation professionally.
We were eventually allowed to board the correct bus, but only after considerable discussion and with a significant delay.
After finally departing, we stopped for a 20-minute break only five minutes into the journey. After that, however, there were no further proper breaks for a very long time. The next break was not until shortly after 3 a.m., even though we had been told it would be around 1 a.m.
At one point, we were already at a rest stop and politely asked whether we could use the toilet. The response was simply a shouted “NO” from a member of staff. This is completely unacceptable customer service, particularly on a long-distance overnight journey.
The problems continued upon arrival. One of our pieces of luggage was simply left somewhere inside the bus, and we had to search for it ourselves. The luggage compartment was, once again, filled with packages rather than being properly used for passengers’ luggage.
To make matters worse, the power outlets were switched off during the journey, meaning that even the facilities that had initially worked were no longer available.
Overall, this was an extremely frustrating experience. The combination of poor organization, inadequate handling of passengers’ luggage, lack of communication, and particularly rude and unprofessional staff made the journey far more difficult and unpleasant than it should have been.
We were asked beforehand to leave a review. Unfortunately, this is the honest feedback we have to give: the service fell far below what we expected and what was advertised. The way we were treated by the staff was particularly disappointing, and based on this experience, we cannot recommend this service.
Great overall, very comfortable ride and goood cleanliness.
Only negative was that staff were very stressed when we arrived 40 min before departure and wanted us to get on the buss quickly. Yet it didn’t leave for 50 min.
นิญบิ่ญ ไป ดานัง, รถบัส ห้องโดยสารเดี่ยวชั้นบน, G8 Sapa Open Tour (G8 Sapa Open Tour), 15 ก.ย. 2026
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