The train trip itself was great. Seats confortable, air con carriage. The mark up on the tickets by 12go however is large. If you can be flexible, reccommend buying directly from the rail station. Much cheaper. We had purchased a trip from Ella to Kandy with the same company which they refunded due to being unable to confirm. We were lucky to turn up to the station the day of the train and secure 2nd class reserved, which for this trip is ideal as you can open the windows to take pictures of the amazing scenery. We had a driver to take us to the office to pick the tickets up- which was fortunate. Next time I probably wouldnt prebook and just buy at the station. 1st class, 2nd class reserved and 2nd class unreserved are all fine to travel in.