予約時に何度か明記されたフエの住所（7 Doi Cung）の駅に行かず、何もないところで停車し、ここが終点だと言われた。そこはチケットに記載された目的地の住所から3km以上離れていた。何人かが文句を言ったが、「気にしない、嫌ならホットラインに電話すればいい」と言われただけだった。市内までの送迎を要求しても無視された。結局、自腹でGrabを買う羽目になったが、朝早かったので運転手がほとんどおらず、1時間以上も待たされた。
さらに、バスはとても窮屈で、平均的な体格のヨーロッパ人男性（身長170cm）にはベッドが狭すぎた。
私はめったに悪い評価を残さないし、旅行中にはよくあることだが、乗客を予約した場所以外で足止めするのは、ひどい顧客サービスであるだけでなく、外国での一人旅（特に女性）には危険でさえある可能性がある。非常に無謀だ。
このレビューは自動翻訳されました
Instead of going to the station at the address in Hue clearly stated several times in the booking (7 Doi Cung) we stopped in the middle of nowhere and were told this was the final stop. It was over 3km away from the destination address stated in the ticket. Several people complained but they just told us “we don’t care, if you don’t like it you can call the hotline”. Our demands to provide transportation to the city were ignored. I ended up having to pay for a Grab out of my own pocket and had to wait over an hour because it was so early in the morning that there were almost no drivers.
Additionally, the bus was very cramped and the beds too narrow for an average size European man (5’11) and that is already with the more expensive “local cabin” option.
I have to say that I rarely leave bad reviews and I am used to a lot when traveling, but leaving passengers stranded somewhere other than they had booked is not only horrible customer service but in a foreign country for solo travelers (especially female) can potentially even be dangerous. Very reckless.
タムコックからフエ省へ, バス Local Cabin, Sapa Discovery Travel, 2024/03/01
The bus was in fine condition but the beds were so small and uncomfortable. I’m not tall, but I wasn’t able to lie down. There were men sleeping in the floor and they wouldn’t move so we could get in to our bunk. We literally had to walk on them. Easy and fast way to get a long way in Vietnam, but definitely not comfortable
horrible, upon arriving 30 minutes before the scheduled time, a young girl ordered me to get into a taxi then he took us to a high speed road where we were told to get in immediately (the whole thing had the looks like a kidnapping). arrived on the bus, bunks without curtains and double, rusty, no socket or usb port, the light did not work, it is not worth the price at all….
Bus booked for 8.30pm and told to get there at least 30 mins early but not get picked up til about 9pm. Then stopped at the next nearby pick up point til about 9:30pm. The cabins were small and not very clean but I did sleep well! If you’re getting off before the final stop you have to just hope you wake up in the time as the driver shouts the location and that is it, does not know each passenger’s location. Difficult to find your luggage buried under the bags especially in a rush if just waking up.
タムコックからフエ省へ, バス VIP32 スリーパー, King Express Bus, 2026/11/08
B
Bella
Firstly the pick up was very unorganised. We were waiting exactly at the coordinates and the photo that was provided to wait for a pick up. We arrived at 10am and didn’t get picked up till 11.15 for our 10.30 departure. During this wait time I emailed and tried to contact the phone number but was unable to. When we finally got picked up it was by a car not a bus to take us to the bus. Very disorganised and no communication.
Next it would have been nice to know when the stops were happening as there is no bathrooms on board so it is a bit distressing when you don’t know how long you have to wait. ( A suggestion would be to send it with the booking confirmation to clearly state how frequent the stops will be and for how long so people know what to expect and how much food to bring with them etc )
The bus was also very delayed we would have been arriving to Hue at 8.30pm but didn’t get there till 12.30am and this was meant to be the fast bus.
But I will add we had to change our final destination while we were on board and they were very accommodating and made it easy for us to change.
タムコックからフエ省へ, バス Cabin 34, Vin Bus, 2026/08/31
YD
Yarrow D
The pickup place was not well labeled- no address was given and the name on the confirmation isn’t what is printed on the building.
The bus was around an hour late for pickup and then stopped for nearly another hour after pickup, the seats were terribly uncomfortable and my spot was especially noisy.
I was not impressed! I will not travel that way again.
タムコックからフエ省へ, バス VIP32 スリーパー, King Express Bus, 2026/08/29
ET
Erik T
Very narrow beds, no curtains, stains on the bed and the bus broke down to top it off.
Cat Ba Go Easy Limousine, Cua Ong Limousine, Duc Duong, Duy Khanh Transport, G8 Sapa Open Tour, Grouptour, HK Buslines, Kim Chi 265, King Express Bus, Ninh Binh Interbus, Queen Cafe Bus, Tan Kim Chi Bus, Tan Quang Dung Buslines, Thanh Trung Travel, Thuan Hung Travel, Thuy Ngan Limousine, TNT Travel Bus, TP Booking, Travel Holic Bus, Trekking Travel, Viet Lao Bus, VietNam Travel Bus
