EN
Emma NHorrendous service- had a different pick up to the one on the ticket, stopping for cigarette breaks when we weren’t able to get off, possibly smoking while still on the bus judging by the smell, also taking stops where they were able to pee by the side of the road not at toilets, long stops between toilet breaks for us. There also seemed to be a government official (possibly police), one of the team on our bus put his hand in his pocket, the official looked up and could see us looking and pointed at us, the man from the bus then told the driver to move the bus along. This meant that we couldn’t see what they were doing. We spent about an hour stopped here while multiple people had said they were desperate for the toilet and they seemed to be sorting out some paperwork. When we did stop, it was at a fuel station with no food or water to buy. Extra stops to pick up and drop off packages but no further stops in the next 4 hours for toilet or food. There was also rubbish and a half drunk water bottle in my cabin and the charging port wasn’t working. Overall we were late by nearly 2.5 hours. The people being picked up were lied to and said the bus broke down and there was traffic.
Tam Coc to Phong Nha, Bus Cabin 34, Ha Long Bus Travel, Jun 7, 2026
AW
Ashley WThe pickup “station” isn’t actually a station and you don’t need to be there 30 mins early to “check in” the pick up point is literally coordinates on the side of the road and someone comes and picks you up and takes you to the bus
Tam Coc to Phong Nha, Bus Cabin 34, Ha Long Bus Travel, Jun 1, 2026
MS
Matjaz SVery poorly organised. We were called to the station 1.5 hours before departure and were told the bus is waiting for us, but the bus there was for andifferent destination.
Then the agecy stopped communicating.
After the right bus arrived, the personel did not know who they have to pick up, for which deastination. There were 14 of us with the same problem.
Tam Coc to Phong Nha, Bus Cabin 22, Vin Bus, Apr 30, 2026
GC
Gary CComms was not as good as normal. The pick up point was not clear until the night before.
The journey was super. A good driver.
Arrived early. Stopped 200m passed drop off, which added to walk to accommodation
Tam Coc to Phong Nha, Bus VIP Cabin 20, Sapa Discovery Travel, Mar 11, 2026
GA
Gemma AThe cheapness of this bus really saves the rating. The bus was 90 minutes late. The beds are small (around 175cm long). Charging ports did not work and walkways are hard to navigate. Company was responsive when confirming pickup location, and drop off location was central to our final destination
Tam Coc to Phong Nha, Bus Sleeper, King Express Bus, Jan 7, 2026
FS
Friedhelm Sunfriendly staff and many stops because of transporting packages during the tour. Also they field up the gangway with additional passengers. Verry uncomfortable.
Tam Coc to Phong Nha, Bus VIP Cabin 20, Sapa Discovery Travel, Nov 27, 2025
E
Evelyn The trip was okay. I would not do it again, since I was not able to sleep that much.
Tam Coc to Phong Nha, Bus Sleeper, King Express Bus, Nov 12, 2025
FS
Francesca SWe got the change to upgrade our bus for a small fee which was nice but I was a bit disappointed that we was told it was 10:30pm and the bus arrived at 9:30 meaning we arrived much earlier. We arrived just before 3 am and was dropped somewhere where there was no taxis and no body around and very dark and rainy. Luckily I was with my boyfriend but if I was alone as a female I would have been very scared walking alone in the rain in the middle of the night. All my luggage was soaked. Something to bare in mind when doing this journey is there are no grabs available early hours in the morning in phong nha
Tam Coc to Phong Nha, Bus VIP 32, Sapa Discovery Travel, Nov 1, 2025
TR
Tom ROur bus was moved shortly before the departure time to one hour earlier, and we were told to be available for a shuttle bus one hour before that, so we ended up having to be available 2 hours earlier than we thought we would have at very little notice. The bus took a lot less time than was advertised, which lead to us being dropped off at 3.30am when everything was closed instead of 7am we were due. This kind of defeated the point of getting a night/sleeper, as we were stranded for half the night outside anyway. Facilities were fine as usual and staff good.
Tam Coc to Phong Nha, Bus Lower Single Cabin, HK Buslines, Oct 12, 2025
PM
Patrick MVery difficult
The time was changed to earlier departure and at the end the bus was more less to late and seems to be overbooked. One guy hat to leave the bus and at the next stop he came back.
The transfer itself was with another company called Queen Cafe Open Bus
The travel itself was ok. In one cabin the air system was defect and could not be closed. So very cold and noisy.
Tam Coc to Phong Nha, Bus VIP 32, Sapa Discovery Travel, Aug 31, 2025
