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Ольга Misleading itinerary – Request for full refund (Booking SLY354403)
Dear 12Go Support,
I am requesting a full refund for booking SLY354403.
Before payment, the booking page clearly displayed a direct Sleeper Bus from Siem Reap to Sihanoukville.
At no point before payment was I informed that the journey required leaving the sleeper bus at approximately 5:00 AM in Phnom Penh and continuing by minivan 2,5 hours later.
This information was only disclosed after payment in the small-print notes of the e-ticket.
A mandatory transfer from a sleeper bus to a minivan is a material characteristic of the service and should have been clearly presented before purchase.
I specifically chose this ticket because I wanted uninterrupted overnight travel in a sleeper bus. Had the transfer been clearly disclosed before payment, I would not have purchased this ticket.
I therefore request a full refund because the service advertised before purchase differs materially from the service described after payment.
I have attached screenshots of the booking page before payment and the ticket received after payment.
Siem Reap to Sihanoukville, Bus Sleeper 34, Saly VIP, Jul 30, 2026
NZ
Nicolo ZVery nice, we arrive one hour before !!
Siem Reap to Sihanoukville, taxi Comfort Sedan (3 Seats), Sima Car, Jun 13, 2026
JR
Jayne RThe pillow cases were fresh, as were the blankets. The bus was not full so we got a double bed each to ourselves. The toilet was tiny but relatively clean. There is a usb charging point, lamp, curtains, free water, privacy. The boarding and alighting process was smooth and fast. They looked after our luggage for us. Overall very comfortable and reasonably priced considering this is your accommodation for a night as well as travel. If u are travelling in peak season I would consider paying for 2 double beds at $100 each as they were small for 2 people but perfect for one.
Siem Reap to Sihanoukville, Bus Sleeper Bus, Giant Ibis Transport (Giant ibis Transport), May 26, 2026
EB
Elias BSat me next to a stranger, loud drivers, loud cabin, no stops.
Siem Reap to Sihanoukville, Bus Luxury Hotel, Virak Buntham Express, May 4, 2026
SJ
Saylor JI really appreciated that there was a bathroom on board. It was a comfortable trip and the staff were kind.
Siem Reap to Sihanoukville, Bus Sleeper, Larryta Bus, Apr 28, 2026
MU
Miroslava UI go with your bus to Phnom Phen.
Siem Reap to Sihanoukville, Bus Sleeper, Larryta Bus, Apr 20, 2026
T
Thibault The person working for the operator at the front desk in Siem Reap lied to us, no transparency, no reliable information
Siem Reap to Sihanoukville, Bus Sleeping Bus + VIP Van, Sima Express, Apr 2, 2026
VD
Vincenzo DGood company, comfortable
Siem Reap to Sihanoukville, Bus Night Bus, Larryta Bus, Mar 30, 2026
DC
Dylan CThe beds at the back are over the engine so they are quite warm. I would suggest getting 2nd level beds or beds at the front.
Siem Reap to Sihanoukville, Bus Night Bus, Larryta Bus, Mar 23, 2026
GS
Gabriel SNo space to put a carry a backpack except between your legs, which is not ideal to sleep. The mattress is very lightly padded
Siem Reap to Sihanoukville, Bus Night Bus, Larryta Bus, Mar 10, 2026