FM
Francisco MOverall a good service, safe driver and rapid speedboat. Although, it was not to pleasant to wait almost 2 hours at the agency to finally get to the boat (they were waiting for more people to come, probably to fill up the boat).
Also, it would be great if they can improve the communication with the customer (WhatsApp). Because, I didn't receive any confirmation or contact from the driver or the agency until the very end (10 min before they pick me up at the hotel).
Serangan Pier to Bangsal Pier, Van Taxi + Ferry, Bali Magir Trans, May 13, 2026
Y
Youssef Very good, except that the music was too loud
Serangan Pier to Bangsal Pier, Ferry Speedboat, Ekajaya Fast Ferry (Eka Jaya Fast Boat), May 9, 2026
PT
Phay TThe boat ticket office is near to the harbour and convenience to walk
Serangan Pier to Bangsal Pier, Ferry Aluminium Fast Ferry, Wijaya Tramena, Apr 25, 2026
MJ
Maria JDriver drived so fast and with the mobile in the hand.
Serangan Pier to Bangsal Pier, Van Van + Ferry, Asia Book Now (https://asiabooknow.com), Apr 21, 2026
MP
Magdalena PThe route from Bali to Lombok: The office in Bali—the staff was very nice, very polite, very efficient. However, I really don’t like situations with a lack of clarity. I asked who would lead me from the office to the port, since I didn’t know the way. I was told in the office that the “service” would take care of me. However, it turned out that simply standing outside the office, the “service” looked like this: there were people, probably arranged with the office, who don’t work for that operator. They just grab your luggage and say they’ll help you, that they’ll lead you to the port. Otherwise, you just don’t know how to get to the port. So it’s either you go and search on your own, like some people did, or you just let yourself get “caught” by this so-called help, and then they’ll indeed take your luggage and lead you to the port. But I emphasize, these are not people who work for the operator. They are just ordinary people from the street. I’d understand if they were dressed in your shirts or with the operator’s name—okay. But these are people just from the street, arranged, who aren’t really a service, but simply begging to earn by leading you with your luggage. That’s one issue. As for the next: the journey itself was fine. Indeed, at the port, there are people who handle the crossing. During the crossing, the staff offered cookies and water, and provided a wet towel to freshen up. I have no complaints about this part. It was actually a very pleasant surprise, and everything was perfectly on time.
Serangan Pier to Bangsal Pier, Ferry Speedboat, Gili Gili Fastboat, Apr 20, 2026
LF
Lucy FReally friendly staff to welcome you at the office, a short walk to the pier at Padang Bai and the ferry left on time. The ferry is big and that makes the journey smooth, I didn't feel sick at all. Absolutely worth the extra money compared to the budget options if you are prone to seasickness. It's also great the luggage was stored inside so didn't get wet - this isn't true on every boat in the area.
Serangan Pier to Bangsal Pier, Ferry Speedboat, Ekajaya Fast Ferry (Eka Jaya Fast Boat), Apr 18, 2026
NW
Nastassja WWe started with a delay of half an hour but the trip was fine,the crew was nice, water to drink is for free, the luggage is at the top of the boat, noone tried to look in
Serangan Pier to Bangsal Pier, Ferry Aluminium Fast Ferry, Wijaya Tramena, Apr 16, 2026
BB
Bahru BOver all Good, but actually need fast respon from the agency if the customers has a booking , to make sure their booking si confirmed or not. Hopefully the agency can do better
Serangan Pier to Bangsal Pier, Van Taxi + Ferry, Bali Magir Trans, Mar 25, 2026
R
Roland Airco did not work. Seats at window are to small. Be aware for bagage check-in staff that try to sell taxiservice for way to high rate.Rather use Grab, whk is operating at Lombok and Bali.
Serangan Pier to Bangsal Pier, Ferry Aluminium Fast Ferry, Wijaya Tramena, Mar 25, 2026
EB
Emily BEfficient booking, check in and boarding process. Only arrived a few minutes after scheduled time. Pretty smooth journey - music selection was great on top deck but very loud!
Serangan Pier to Bangsal Pier, Ferry Speedboat, Ekajaya Fast Ferry (Eka Jaya Fast Boat), Mar 13, 2026
