IS
Ian SWell to start with, we were ordered around like prisoners, most of us laughed it off but it was terribly rude!
The road was very windy and the driver seemed oblivious that he had passengers, driving quite radically. Our chairs were broken and we could not sit up so we were thrown around the cabins like sacks of potatoes!
He then hit something, breaking his side mirror. Due to this we stopped and parked in the middle of the road for about 20 minutes while they walked around scratching their heads.
We did however think it amazing that in the next town there was a ladder and sticky tape waiting on the side of the road to fix the mirror.
All in all we are not going to use that company again.
Not our first sleeper bus experience.
Sapa SSB to Ha Giang Hostel, Bus VIP Cabin 22, Daiichi Travel, Aug 3, 2025
R
Ricardo You have to check-in 45 minutes before departure. In may option it's way too much. During the trip they were not really friendly.
Sapa SSB to Ha Giang Hostel, Bus Cabin 34, Bang Phan, Jul 30, 2025
PL
Pip LThe pick up location was weird. It would have been easier to get to the bus depot. Otherwise great trip.
Sapa SSB to Ha Giang Hostel, Bus Cabin 34, Vin Bus, Jul 4, 2025
MF
Maria FWe booked a one-way ticket with a scheduled departure at 8:30 PM and an expected arrival at 5:30 AM. However, the company contacted us via WhatsApp informing us that we would be picked up at 6:00 PM, allegedly because they needed to pick up other passengers along the way.
I expressed my concern, as being picked up more than two hours early seemed excessive, and I had planned my trip around arriving at the destination at 5:30 AM, not earlier. The company reassured us that everything was fine and that we would arrive on time.
Despite this, we ended up arriving two hours early, in the middle of the night, under heavy rain, and without accommodation, as we had not booked anything for that time. As a result, we were forced to pay for an extra night at a hotel unexpectedly.
We believe this situation was caused by poor planning on the company’s part, and we are requesting compensation for the additional expenses and inconvenience caused.
Sapa SSB to Ha Giang Hostel, Bus Cabin 34, Bang Phan, Jul 2, 2025
EG
Elizabeth GVery nice small bus, big and comfortable chairs and the bus brought us to our hostel!
Sapa SSB to Ha Giang Hostel, Bus Express 29, Grouptour (Công ty du lịch quốc tế Grouptour), Jun 23, 2025
DB
Daniel BThe main issue with this bus ride from Sa Pa to Ha Giang was, unfortunately, the staff. While the 11 AM departure time was convenient and the bus itself was clean and comfortable, it’s hard to relax when the crew is kind of noisy. The co-driver was sometimes watching TikTok videos, taking phone calls, and chatting with the driver in a way that felt louder than necessary. In a sleeper bus, it should be obvious that passengers are looking for some quiet (although my bud was during day time, but still). Unfortunately, this is pretty much the same with any other bus company in Vietnam.
Other than that, the bus was well-equipped, and there was even a USB-C port, though it didn’t charge my MacBook Air (30W), so maybe it wasn’t real Power Delivery. Despite some traffic, we arrived on time, and they dropped us off directly at our hostel in Ha Giang, which was a nice touch.
Still, for a service-based company, the lack of consideration for the passenger experience is only Vietnam average.
Update: They contacted me and apologized for the inconvenience of the louder staff members. I took another ride from Ha Giang to Hanoi with them a few days after and the bus ride was very enjoyable, no loud staff members. So I'm hoping that they communicate this with their staff better that the base requirement should be that they are as quiet as possible during the bus ride.
Sapa SSB to Ha Giang Hostel, Bus Cabin 34, Bang Phan, Jun 9, 2025
K6
Kumpeline 6The bus driver drove really fast on curvy
Sapa SSB to Ha Giang Hostel, Bus Limousine, Bang Phan, Jun 9, 2025
ND
Noam DThe bus was delayed
Sapa SSB to Ha Giang Hostel, Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Jun 4, 2025
JW
Jared WDropped off at different address, very busy and rushed when boarding. Many buses leaving at the same time so hectic
Sapa SSB to Ha Giang Hostel, Bus Single Royal Cabin, Bang Phan, May 29, 2025
KC
Kieran CGetting tickets was a nightmare and they were received from 12go AFTER I had spoken to the driver and managed to sort the issue myself. After this the bus was driven dangerously the entire route, including the driver clipping the wing mirror off of the bus. The beds are tiny and completely uncomfortable for anyone about about 5”5.The only reason it’s more than one star is I’m thankful that somehow we got to the other end in one piece (apart from the coach).
Sapa SSB to Ha Giang Hostel, Bus 1st Class Sleeper, Quang Nghi (Quang Nghị), May 16, 2025