RV
Remko VGot a voucher, no tix called the train said it was sold out. Bought for same day. Had a flight to Catch . Next morning, got tickets! Mailen that i like to cancel. Reply: not possible. 140 dollar throne away. Thanks 12go.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Jul 13, 2026
BM
Ben MThe train itself was OK, but the air conditioning smelt like vomit, and the train seats were backwards from the direction of travel which is not great for anyone who suffers motion sickness. The train station was OK but the service was mixed, the staff at the seven eleven tried to short change us and it took 3 attempts before we got the correct change. The Amazon coffee shop on the other hand was honest. The terminal was full of rude passengers of Chinese origin,who paid no respect for other passengers comfort.
The train departed and arrived on time, however I would be reluctant to use this service again.
12go booking process was easy and we received our tickets ahead to the expected time frame.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Jun 19, 2026
EV
Eugeniia VThe train was one hour late on arrival and was very slow, the seats are very tight, the lugguage of other passangers was bothering and not in place.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, May 23, 2026
K
Karsten It was nice. Train is a bit slow
Luang Prabang to Vientiane, Train First Class Seat, Laos Railway by Family Service, May 4, 2026
OG
Oyku GThe vehicle itself was fine. It’s a very clean, comfy and fast train and would give 5 stars. But our tickets were not confirmed for days after purchase. I emailed about it and was told I’ld get the ticket 24 hours prior. Still, I didn’t get it and emailed again. They said the train was full, I could take the other one. I said okay but “my friend is also waiting on her ticket for the same train can you change hers to and emailed her booking number” (The person on the phone told me, we just started calling people, we will call your friend too). W are three people traveling but since we decided to come along at different times, we had different bookings, our initial train was 12 pm, one friend booked through company website and already had her ticket, mine was delayed to 2 pm. The morning of the train, other friend still had no ticket, no email about refund, or sold out train. By the time we got to the train station (10 am because we had a whole day planned) every train was sold out except for 6 pm so she bought another ticket. One hour before the 12 pm train she received an email informing about the refund. In short, our whole travel day was ruined merely because 12go didn’t inform us the train was sold out. That can be done days before and we could book the next train right away altogether. My friend had to wait at the station for more than 8 hours.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, May 3, 2026
MW
Max WIt was a £7 ticket so I wasn’t expecting luxury. But half way through the journey the fans turned off so whenever the train was stationary I had to stand by the window. Between 2-6am this is not ideal when I’ve been awake the whole time beforehand. If you want a sleeper cabin then book ahead in advance.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Apr 30, 2026
J
Jennifer Luang Prabang Station is vastly imposing architecturally and evidently built with a long term view on rail traffic through Laos. There's coffee shops, a cafe and a 7/11, and signage is multilingual.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Apr 9, 2026
MK
Marco KGuys, you must tell us that you screen the whole lugage! In Europe noone does. So i had a handmade knife with me and you Took it away. There ist no Way to Check the knife in. There ist no Way to send it by Post. Nothing. You just Took it away!
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Mar 30, 2026
L
Lars High price and tickets have been sent quite late. Half a day before departure.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Mar 22, 2026
WW
Wenjia WTicket issuing was quite late and made me worried and wrote a few emails to you. There are also too many emails asking for feedback. However, the response to my inquiry is almost instant, that's a good point.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Mar 21, 2026
