VB
Virginie BThe whole journey went smoothly, new train, new station. However, could you make sure you share the name of the arriving station in Vientiane as we got lost thinking we were at another stop.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Oct 31, 2025
S
Saharath I didn't leave at 2:58 PM. Your company let me leave at 6:11 PM, which made me stuck at the border checkpoint and unable to leave Laos in time. I had to come back to stay in Vientiane for another night. I am very disappointed with your service in Laos.
Luang Prabang to Vientiane, Train Second Class, Laos Group Tour, Oct 31, 2025
JP
Julien PI booked the railway tickets many days in advance, but the tickets were only issued the same day of the trip, 6 hours before departure time. It is stressful. I contacted support two days before and one day before, but they could not speed the process.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Oct 29, 2025
SR
Scott RThe company did not send the tickets by the time promised. Confirming required numerous texts and a phone call.
Luang Prabang to Vientiane, Train First Class, Laos Group Tour, Oct 23, 2025
TP
Tun PFor outbound, there was only 1 passenger QR code. We need to run to ticket counter & retrieve for another one.
Luang Prabang to Vientiane, Train Second Class, Laos Group Tour, Oct 22, 2025
DR
Dirk RWell, if you consider that your Account gets charged directly, but neither receiving the confirmation as advised and you've to Deal with the operater itself, who Not even replied on contact.. i showed Up personally and only then the received the Info, that the booked train is Not available...
Basically it was just luck, otherwise chances would have been quiet high to Miss my flight. Also the operater itself seemed Not be interessted in active customer service and Care. You should really Stop to offer These Services, Backpacker Times are over and people have schedules nowadays ( talked to at least 3 other people who thought they could trust a booking via an App too)
Also paid for the Highspeed train and had a Seat in the regular one...so i also have given a huge Tip for the "service"
Luang Prabang to Vientiane, Train Second Class, Laos Group Tour, Oct 18, 2025
C
Charles Train was fast, comfortable and efficient. Worth the extra for first class for more comfort.
Luang Prabang to Vientiane, Train First Class, Laos Group Tour, Oct 15, 2025
MP
Maria PI received the ticket three hours before the trip and nobody answered my messages and it was not the ticket I booked, but the one two hours later. Nevertheless, I am grateful to the woman who helped me to get to Vientiane, however tge experience itself was very disturbing.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Oct 14, 2025
VS
Veronika SThe train is clean, comfortable, boarding is organised and one way was very much on time. However on the way back, the train got cancelled and the earliest next option was 2.5 hrs later so don’t match your flight ticket/next step in your journey to it.
Luang Prabang to Vientiane, Train Second Class, Laos Group Tour, Oct 10, 2025
YS
Yuichiro SYou had not advised me of the final confirmed departure time of my train ticket before I departed.
Every time, the departure time on the booking sheet provided by you differed from the time printed on the actual ticket issued.
Luang Prabang to Vientiane, Train Second Class, Laos Group Tour, Oct 9, 2025