CS
Casper SI got scammed. I booked a 12:00 ride, which was paid and confirmed. Then I received a SMS that it wasn’t available anymore and they offered me a later spot. I replied (before that ride) that I would use another company and wanted a refund as they cancelled my booking. The driver called me where I was at 1:30, although I never confirmed that other option. They never answered my contact attempts or refunded my cancelled booking.
Koh Lanta to Klong Jilad Pier, Van Van, Jijie Tour and Travel (จีจี้ ทัวร์ แอนด์ ทราเวล), Nov 26, 2025
JD
Jiri DThey were supposed to pick us up around 13:00, I messaged them around 13:30, they asked about the booking ID and then stopped communicating, I asked if they could let us know at least if someone is coming or not, they just called after 14:00 with a very rude attitude saying that "we booked a van which is fully booked so they won't take us" and they offered to take us at 16:00 pm (3 hours later than confirmed). She didn't say sorry or anything and was even rude and made it sound like it is our mistake and problem. Horrible service which we are not used to in Thailand at all, very disappointing. Also luckily we didn't go to the airport because we would surely miss our flight because of this. Dont book with this company.
Koh Lanta to Klong Jilad Pier, Van Van, Jijie Tour and Travel (จีจี้ ทัวร์ แอนด์ ทราเวล), Nov 26, 2025
JB
John B14 people squeezed into a van with luggage, we are in our 50s and ended up squished in the back two seats with all the luggage beside us? Every time we went over a bump my husbands head would hit the top of the window. Very crammed in to say the least.
Koh Lanta to Klong Jilad Pier, Van Van, Jijie Tour and Travel (จีจี้ ทัวร์ แอนด์ ทราเวล), Nov 25, 2025
L
Laura They don’t pick up us, so we go to the pier by ourselves and when a van comes it was full. We stay at the pier and we miss our plane
Koh Lanta to Klong Jilad Pier, Van Van, Zest Go, Nov 24, 2025
LV
Laura VThe pickup time was only announced early in the morning (about an hour before departure), so I could have actually slept longer. Then the van arrived more than an hour late. We also reached the airport about 30 minutes later than scheduled, which made it difficult to catch the flight. The reason given for the delay was that some passengers had overslept and arrived late at the pickup point. Why should all the other passengers have to suffer for that? Not sure whether that explanation was even true. Never again.
Koh Lanta to Klong Jilad Pier, Van Van, Jijie Tour and Travel (จีจี้ ทัวร์ แอนด์ ทราเวล), Nov 24, 2025
TC
Tatiana CThe driver was perfect, he was secure on the road even if it was heavy rain the ride felt perfect. He arrived at the airport 10 min earlier than sceduled. 5 stars!!!!! Thank you
Koh Lanta to Klong Jilad Pier, Van Van, At Lanta Vacation (แอท ลันตา เวเคชั่น), Nov 23, 2025
MK
Martin Kdelayed pickup of 2 hours, 1 hour delayed arrival
Koh Lanta to Klong Jilad Pier, Van Van, Jijie Tour and Travel (จีจี้ ทัวร์ แอนด์ ทราเวล), Nov 22, 2025
JG
Jakub GNo communication, we started the journey 45 mins after the planned departure, driver spoke no English. At least finally we reached the destination packed like sardines in the van.
Koh Lanta to Klong Jilad Pier, Van Van, At Lanta Vacation (แอท ลันตา เวเคชั่น), Nov 22, 2025
ES
Elisabeth Sarrived at goal one hour too late. driver drove us to the wrong hotel, we told him, that it was the wrong direction, but he didn't listen to us. at the end he had to drive the whole way back.
Koh Lanta to Klong Jilad Pier, Van Van, At Lanta Vacation (แอท ลันตา เวเคชั่น), Nov 21, 2025
LL
Linda LWe got to our destination on time. We were a bit scared at times how the driver drove on the road. Additionally I had bought 3 tickets as the instructons said, but apparently it could have been avoided as the luggage fit in and they took as many people as they could fit in the van.
Koh Lanta to Klong Jilad Pier, Van Van, Jijie Tour and Travel (จีจี้ ทัวร์ แอนด์ ทราเวล), Nov 20, 2025