MM
Muhd MOverall, I was quite disappointed with the experience considering what we paid.
First, the service was not punctual. The terms stated that passengers should arrive 30 minutes before departure to make the boarding process easier. Our scheduled departure was at 12:50 PM, and we arrived at the counter at 12:15 PM to be on time. However, we ended up waiting until 1:35 PM before the bus finally arrived.
Second, there was an issue with our seat allocation. There were two of us traveling together, and I requested lower-deck seats. The female operator told me that only one lower-deck seat was available, which was fine with me, so one of us would take the lower deck and the other the upper deck. However, she handled it very poorly. She simply wrote the seat change on our ticket, then printed a new ticket, making it seem like the seat allocation had been updated. When we boarded the bus, another passenger had exactly the same seat number as mine. After checking, it turned out she had never updated the booking in the system even though she printed a new ticket. I don’t understand how such a basic mistake could happen. When the error was pointed out, she just laughed instead of apologizing or resolving the situation professionally.
Third, the bus itself was below expectations. It looked old, the seats were worn out, and the space was quite cramped. The only positive thing was that the air conditioning worked well.
Fourth, the waiting area was very disappointing. It was overcrowded, extremely cramped, and had an unpleasant smell. It was not a comfortable place to wait, especially considering how long we had to stay there due to the delay.
Overall, the service did not match the price we paid. There is definitely room for improvement in punctuality, customer service, the condition of the buses, and the waiting area
Ho Chi Minh Tan Phu to Mui Ne, Bus Luxury Sleeper 34, Hanh Cafe (Hanh Cafe), Jul 20, 2026
KA
Kai AWas told we would be dropped off 2 minutes walk from our hotel. 6 different people were dropped off a hour away from there hotel
Ho Chi Minh Tan Phu to Mui Ne, Bus Luxury Sleeper 34, Hanh Cafe (Hanh Cafe), Jul 6, 2026
AT
Andrea TEinfach und unkompliziert
Ho Chi Minh Tan Phu to Mui Ne, Bus Luxury Sleeper 34, Hanh Cafe (Hanh Cafe), Jul 2, 2026
SW
Sharon WBrilliant experience!! Different and well worth the money
Ho Chi Minh Tan Phu to Mui Ne, Bus Sleeper 36, Hanh Cafe (Hanh Cafe), Jun 19, 2026
YQ
Yu QIt was a very enjoyable experience. Our driver came to get us at our hotel and he was very nice to take our pictures throughout the tour. The white sand dunes were extremely fun! The rides in trucks went fast and the views were hard to beat!
Would totally recommend!
Ho Chi Minh Tan Phu to Mui Ne, Bus Luxury Sleeper 34, Hanh Cafe (Hanh Cafe), Jun 5, 2026
LC
Lindsay CBooked a 12:50pm bus, arrived at 12:30pm at the pick-up location and was told the bus was full and that we would instead be on the 1:30pm bus. Had to wait an hour before getting on a shuttle to the actual bus.
Ho Chi Minh Tan Phu to Mui Ne, Bus Luxury Sleeper 34, Hanh Cafe (Hanh Cafe), Jun 1, 2026
JK
Janis KLots of road works no pavements to walk on very dabgerous
Ho Chi Minh Tan Phu to Mui Ne, Bus Luxury 19, Hanh Cafe (Hanh Cafe), Jun 1, 2026
WS
Wissile SMy first time booking with Mixi Travel and I was very impressed with their service.
I booked a private transfer from Ho Chi Minh to Mui Ne.
The driver was punctual on the dot
The car was brand new and very comfortable with strong AC and quiet you could relax and sleep.
The driver spoke English which is very appreciated and was nice and accommodating.
I’m definitely booking my return with them.
I highly recommend this company.
Ho Chi Minh Tan Phu to Mui Ne, taxi Comfort 3pax, Mixi Travel, May 29, 2026
P
Philip The bus did not announce the stop at 117 Nguyen Dinh Chieu, so we had to go for an extra 30 minutes before reaching our destination
Ho Chi Minh Tan Phu to Mui Ne, Bus Sleeper 36, Hanh Cafe (Hanh Cafe), May 26, 2026
KE
Kane EVery nice bus, helpful and efficient staff, and good driver. Overall great experience.
Ho Chi Minh Tan Phu to Mui Ne, Bus Sleeper 36, Hanh Cafe (Hanh Cafe), May 22, 2026