H
Hannah It all worked out in the end, but it was super stressful. As stated in the booking confirmation, you should write them in advance for the hotel pick up. I did that, nobody answered for 24hours. Only after someone from our hotel called, they answered. They told the hotel staff that a pick up was not possible, we should come to the town. I then told them that we would come directly to the pier, makes more sense. Then they said they could pick us up at the hotel. I send them a picture of the location at the interception of the main street and marked the spot where we would wait. ATP wrote ok, we will come 8-8:15 am. I asked them if that was enough time to get to the pier, bc we needed to catch the ferry at 9 am and it is a 40mins drive. They confirmed, time would be not an issue. I wrote them again in the morning that we would be on time. No one ever read this message. Unfortunately no one came at 8:15 am. I tried calling them, no one picked up. Finally I was able to reach them under another number, person had no idea what I was talking about. It was 8:28 am by then. Turns out, the driver just drove past us and stopped somewhere else. He drove back after the ATP person called him. We then drove to the pier and told him we need to get the ferry, he was driving super slow, but we still made it. At the pier, we had no information how to purchase the ticket. In the end, our driver bought them but did not tell us about it.
Not our first time in SEA and usually everything works out, I trust these people that they know what they are doing, but communication was horrible.
Hai Phong to Quang Ninh, Bus Shared Car + Ferry, APT Travel Limousine Bus, Mar 13, 2026
AN
Alice NThe hotel pickup was very nice.
Hai Phong to Quang Ninh, Bus Express 29, Son Tung Express, Nov 11, 2025
TM
Teresa MThe driver drone extremely fast
Hai Phong to Quang Ninh, Bus Express 29, Son Tung Express, Sep 20, 2025
CL
Cynthia LThe driver found us without difficulty and was very professional.
Hai Phong to Quang Ninh, taxi Comfort 3pax, Saigon DMC (Công Ty TNHH Saigon Dmc), Aug 8, 2025
AP
Alexandra PDriver was great, safe and welcoming. Bus was very good, clean, and comfortable. Driver arrived an hour earlier than planned which was unexpected and slightly inconvenient, but otherwise all was good.
Hai Phong to Quang Ninh, Bus Express 29, Son Tung Express, Apr 29, 2025
CJ
Charlotte JThe buss was way overbooked. I had to sitt with all my luggage and an extra guy was squezed in in the seat row. People were also sitting on luggage that did not belong to them
Hai Phong to Quang Ninh, Bus Express 29, Son Tung Express, Apr 8, 2025
MR
Marcus RDriver was friedly and helpful.
Hai Phong to Quang Ninh, taxi Comfort 3pax, Viet Technologies Travel (Viet Technologies Travel), Jan 4, 2025
RM
Roman MAfter the ferry ride, the private car had been given to us took us to our final destination in Ha Long City. This was quite unexpected and pleasant.
Hai Phong to Quang Ninh, Bus Express 29, Son Tung Express, Aug 29, 2024
NL
Nicolas LWe arrive 2 hours before time planned and no toilet on the bus and no stop for toilet.
But except that everything was perfect.
Hai Phong to Quang Ninh, Bus VIP 16, Son Tung Express, Apr 22, 2024