YP
Yvonne PI had a very disappointing experience with this bus operator (Garuda Transport and Travels) and cannot recommend them.
Tickets were sold at a premium price based on advertising for a specific class of bus. However, on the day of travel, we the passengers were redirected to a completely different bus company operating run-down vehicles that clearly did not match what was advertised. The bus was in poor condition, and seat belts were not functional, which is unacceptable from a safety standpoint—especially considering that the actual service used is available elsewhere for a much cheaper price.
When I contacted the company to request an appropriate partial refund or discount for this clear misrepresentation, the situation became even worse. The written communication was highly unprofessional and rude, and I was shocked to receive racist remarks instead of a serious attempt to resolve the issue. This behavior is completely unacceptable and reflects a lack of basic customer service standards and respect.
This company appears to engage in misleading sales practices and does not take customer concerns seriously. I strongly advise travelers to avoid this operator and book directly with reputable companies that are transparent about the service they actually provide.
Siem Reap to Battambang, Van Minivan, Garuda Transports and Travel, Jan 30, 2026
SB
Sophie BWifi, clim!
Siem Reap to Battambang, Bus Universe County, Giant Ibis Transport (Giant ibis Transport), Jan 20, 2026
LM
Laurent MMy GPS (Google maps) struggle a little bit to find the location but get my nearby so I found it. No problem at all. We leave 17 minutes late, but we arrived 30 minutes early, so that's perfect, the driver is very kind and the bus nice.
Siem Reap to Battambang, Bus Seater 45, Capitol VIP, Jan 13, 2026
JJ
Jonas JThe operator let us wait for 1,5h in the boat because we had to wait for two more passengers. How does that make sense making 10 customers who needed to wait unhappy, only to make two customers happy?
The boat engine is extremely loud don’t forget your headphones.
The trip takes approx. 6 hours not 4.5h as described.
Siem Reap to Battambang, Ferry Standard, Angkor Guide Adventure, Jan 12, 2026
YU
Yves U40 minutes late on the plan
Siem Reap to Battambang, Bus Coaster, Virak Buntham Express, Jan 11, 2026
DK
Duy KThey confirmed 10:00 Bus but changed us the evening before departure to the 11.35 Bus which arrived late and took 4h. We lost an afternoon Tour for which we had paid US 50 per Person
Siem Reap to Battambang, Van Minivan, Cambolink21 Express, Jan 2, 2026
EC
Emily CWhen I reached out to company about canceling a booking, they promised a refund, but have
Siem Reap to Battambang, Van Van + Ferry, Trans Passion, Jan 1, 2026
MG
Marcello GGood car good driver ,very sharp for everything,nothing to say ,very excellent service
Siem Reap to Battambang, taxi SUV 4pax, Angkor Guide Adventure, Dec 28, 2025
VV
Vince VTook longer then they told, not that much legroom, good price.
Siem Reap to Battambang, Bus Coaster, Virak Buntham Express, Dec 24, 2025
WM
Walter MA perfect transport in an comfortable Bus.
Siem Reap to Battambang, Bus Universe County, Giant Ibis Transport (Giant ibis Transport), Dec 22, 2025