CC
Cynthia CI paid to be picked up and taken to the train station. However, as it turned out, the wording on my instructions was not at all clear.
Because I did not have telephone service, I had to deal with the instructions sent to me. They did not seem to have a specific time for pickup so I followed what was said in my instructions.
Which was, If there is no time given in the instructions, then the pickup time is the time mentioned.
None of it made sense to me but I got ready for pickup early and waited. No one came. As it turned out, the time mentioned was the train departure. I was never given a time for pickup.
This procedure needs to be fixed.
In the end, once I found someone who would help me that had a phone, we contacted Family Services and once the operator understood what happened, he rebooked my ticket and sent a taxi for me, which I paid for.
I appreciated this but the wording and information exchange needs to be fixed.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, May 1, 2026
RC
Rachel CI received my voucher 12 hours before the departure… stressful situation
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Apr 30, 2026
HS
Hilmee STicket confirmation is very along
Vientiane to Luang Prabang, Train #D887 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Mar 25, 2026
EC
Enzo CTrain comfort was really good.
Just one thing regarding the transfer from the hotel to the train station : the company didn’t confirm us a pickup time, we had to call them.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Mar 18, 2026
JA
Jaime APurchase process was smooth but the confirmation time makes it a bit stressful as you pay for something available but you don't know when it may be confirmed. Nevertheless, it was confirmed within the 18 hours period time.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Mar 7, 2026
TH
Trung HTo swindle.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Feb 19, 2026
PP
Phouthavong PEasy and sure, thank you
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Feb 13, 2026
BM
Brent MThere was a problem my ticket which required that I purchase another ticket at the train station.
I have contacted 12GO support for a refund on the initial ticket.
If this is proceeds smoothly, then please change my rating to five stars and count me in as another happy customer.
Thanks very much!
Vientiane to Luang Prabang, Train #C86 Second Class Seat, China Railway (中国铁路), Feb 1, 2026
AT
Anna Tthe ticket arrived only at 3 am of the same day of departure at 9.50 am.
Vientiane to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Feb 1, 2026
SM
Syed MDespite my repeated messages I wasn’t contacted & there was no follow-up. I had to make my own arrangement to travel.to Luang Prabang.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Jan 27, 2026