PD
Pedro DExcelente service. Left and arrived on time and the train was very comfortable.
Vientiane to Luang Prabang, Train #C82 Second Class Seat, China Railway (中国铁路), Jun 4, 2026
MB
Mats BIt was supposed to be first class, but you had to wait in line with everyone else, except business class passengers. The back of the seat was hard. The train was quiet and did not induce discomfort for me. There were sick bags in the pocket. I rarely if ever get seasick. The train seems to be built for higher speeds than it travelled at. Mobile phone availability was very spotty once the train entered the mountains. Many long tunnels after about 1/3 of the distance. Although at the stations this line is called the Lao-China Railway, on the train they consistently say China-Lao Railway.
Vientiane to Luang Prabang, Train #C92 First Class Seat, China Railway (中国铁路), May 30, 2026
SK
Suu KI arrived 5 minutes late for the train. I lost my ticket. I couldn't get a refund. I had to buy a new ticket and continue my journey.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, May 23, 2026
CC
Cynthia CI paid to be picked up and taken to the train station. However, as it turned out, the wording on my instructions was not at all clear.
Because I did not have telephone service, I had to deal with the instructions sent to me. They did not seem to have a specific time for pickup so I followed what was said in my instructions.
Which was, If there is no time given in the instructions, then the pickup time is the time mentioned.
None of it made sense to me but I got ready for pickup early and waited. No one came. As it turned out, the time mentioned was the train departure. I was never given a time for pickup.
This procedure needs to be fixed.
In the end, once I found someone who would help me that had a phone, we contacted Family Services and once the operator understood what happened, he rebooked my ticket and sent a taxi for me, which I paid for.
I appreciated this but the wording and information exchange needs to be fixed.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, May 1, 2026
RC
Rachel CI received my voucher 12 hours before the departure… stressful situation
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Apr 30, 2026
HS
Hilmee STicket confirmation is very along
Vientiane to Luang Prabang, Train #D887 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Mar 25, 2026
EC
Enzo CTrain comfort was really good.
Just one thing regarding the transfer from the hotel to the train station : the company didn’t confirm us a pickup time, we had to call them.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Mar 18, 2026
JA
Jaime APurchase process was smooth but the confirmation time makes it a bit stressful as you pay for something available but you don't know when it may be confirmed. Nevertheless, it was confirmed within the 18 hours period time.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Mar 7, 2026
TH
Trung HTo swindle.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Feb 19, 2026
PP
Phouthavong PEasy and sure, thank you
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Feb 13, 2026