HK
Hannah KTime given did not exist. Costumer service has been more than unhelpful.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Nov 16, 2025
KP
Kevin PNo communication until the night before. No communication on the pick up. I had to take a taxi. This is very stressful and needs to be really improved.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Nov 13, 2025
PA
Philippe AWe didn’t have confirmation until 12 hours before departure
As the tickets can be issued 4days before we were expecting to get the tickets much sooner
So it was stressfull
But the train journey went perfectly.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Nov 10, 2025
ET
Eric TBooked first class, given second class ticket going backwards in middle seat. Was told my ticket would be issued in 8 hours. Took 3 days after I followed up. The Laos tour group you pawned me off to never replied to my message asking explanation as to why I didn't get a first class ticket. Is that what I paid for? Still not sure.
Vientiane to Luang Prabang, Train First Class, Laos Group Tour, Nov 9, 2025
SM
Sarah MDifficult to get off the train as boarding passengers pushed onto the train before we were able to get off.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Nov 8, 2025
CB
Christopher BThe tickets were not sent as promised. I had to contact Laos Group Tours directly to get the tickets. I was worried I might not have a seat on the train. There must be a better way of doing this.
Vientiane to Luang Prabang, Train Second Class, Laos Group Tour, Oct 30, 2025
MS
Marcin SExcellent and very fast over all,
but always can be some improvement! The point on map which you send me in confirmation is located behind the main entrance, but to go through you need a ticket. We went to ticket office (right side if the building) and know to not go to counter but tried to get connections with some of the people and it happened like that - one of people there ask from which company are we looking for the ticket and ask another person to bring them to us - fast and easy but maybe it will be easier to everyone to have some mark 12go visible publicly (if is not prohibited). Everything in total 5min and we were again inside with the tickets. Thank you very much!
Vientiane to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Oct 29, 2025
PD
Paige DThe time I initially booked was changed, but they communicated well about it. I didn't get my ticket until about 12 hours prior to my departure, and it came through at about 2:30AM local time. I wasn't sure if I'd have a ticket or not -- but I got it!
Vientiane to Luang Prabang, Train First Class, Laos Group Tour, Oct 21, 2025
JM
John MThe stations were so far out of town it added a lot of cost and time to the journey. The stations were functional but bland. I booked a return ticket but ended up flying back as it was hardly any more expensive and quick and both airports were close to the centre of their towns so overall air was a better choice.
Vientiane to Luang Prabang, Train #C92 First Class Seat, Laos Railway by RG Adventure (RG Adventure ), Oct 19, 2025
TP
Tun PWe booked for 2 persons but received only 1 QR code. I asked for another QR but no reply.
We had been stopped by security at Vientiane railway station. Need to que at the ticket counter. No more 12Go again.
Vientiane to Luang Prabang, Train Second Class, Laos Group Tour, Oct 18, 2025