MS
Muhammad S12Go provide no real time support. It’s entirely opaque whether tickets will be received until moments before the journey— any communication with the support team is met with unhelpful, factually incorrect automated responses. Useless- will not recommend to anyone
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Dec 11, 2025
JV
Jason VGreat help, trip had up’s and down’s but 12Go help is all the way!
Luang Prabang to Vientiane, Train Second Class, Laos Group Tour, Nov 28, 2025
AS
Arthur SAlthough we were not able to get the tickets for the train we wanted from then on everything went very smoothly
Luang Prabang to Vientiane, Train #С85 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Nov 23, 2025
FD
Frank DEverything worked well from pick up to the transfer to the hotel. Good driver, made short breaks only. We felt very safe during the ride.
Good upfront communication via WhatsApp.
100% recommendation!
Luang Prabang to Vientiane, Train #D83 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Nov 22, 2025
MK
Markus KWe booked the ticket through 12go on the high but did not receive it. Quote from your confirmation "Once the tickets are secured, we will email you the ticket/voucher and boarding instructions."
But nothing happend. We had to
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Nov 20, 2025
RK
Raj KVery good
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Nov 16, 2025
DB
Dirk BThe trip by train was great.
There were many people at the train station and it was quite confusing how to handle it with th
Luang Prabang to Vientiane, Train First Class Seat, Laos Railway by Family Service, Nov 14, 2025
VB
Virginie BThe whole journey went smoothly, new train, new station. However, could you make sure you share the name of the arriving station in Vientiane as we got lost thinking we were at another stop.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Oct 31, 2025
JP
Julien PI booked the railway tickets many days in advance, but the tickets were only issued the same day of the trip, 6 hours before departure time. It is stressful. I contacted support two days before and one day before, but they could not speed the process.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Oct 29, 2025
SR
Scott RThe company did not send the tickets by the time promised. Confirming required numerous texts and a phone call.
Luang Prabang to Vientiane, Train First Class, Laos Group Tour, Oct 23, 2025