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FAQ

Dear customer, Please find below this text answers to the most common questions regarding the trips we offer on our website. Please use the search bar above or scroll down to check them out. If you can not find the answer, please send a message through the form at the bottom of this page.

Sri Lanka Railways

  1. When will I receive the voucher?
  2. How can I get the original Sri Lanka Railways train ticket?
  3. Is there a baggage limit for Sri Lanka Railways?
  4. Can I get a Child/Senior Citizen ticket for Sri Lanka Railways?
  5. Is a meal included in an Sri Lanka Railway ticket?
  6. My name on the Sri Lanka Railways ticket is misspelled. Is that a problem?
  7. Is it possible to change the route/time/date and class of my ticket once the ticket is confirmed?
  8. How long in advance can I book a Sri Lanka Railway ticket?
  9. The Sri Lanka Railways train I want to book is not shown on the website.
  10. My name on the ticket is not spelled correctly. Can you update it?
  11. Can I change the departure date for a Sri Lanka Railways booking?
  12. Can I travel with bicycle or motorbike on the train?
  13. Force Majeure
  14. Can I bring my pet with me?

General questions

  1. How can I contact 12Go?

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