SH
Sally-ann HGood help at the pick up bus station.
However we were not dropped off at the bus station we booked and the driver made us get off without any help at all.
Fortunately we are confident travellers and sorted ourselves out and helped another passenger
Kanchanaburi to Bangkok, Bus Minibus, GO Family (GO Family), Jan 5, 2026
LP
Luisa PVery positive that we could leave before than expected,
Negative: the temperature inside the bus was too cold!
Any way the driver took care of us an explained when we had arrived
Kanchanaburi to Bangkok, Bus Intercity, Kanchanaburi Express, Dec 30, 2025
BT
Bruce TThe driver didn't drop us off directly at the Southern Bus Terminal in Bangkok but instead on the other side of the street, so we with all our luggage, we had to cross the bridge over the road to get to the terminal. We were not late or anything, which was great, but that also indicates that he should have delivered us at the location that is promised in the reservation, which is the Terminal itself, not a busy roadside stop where we had to walk 500 metres with luggage.
Kanchanaburi to Bangkok, Bus Minibus, Win Happy (บริษัท กาญจนบุรี แฮปปี้ จำกัด), Dec 24, 2025
CL
Christian LTime of departure and arrival were ok
Kanchanaburi to Bangkok, Bus Minibus, GO Family (GO Family), Dec 21, 2025
LA
Leslie AHelpful check-in and we were able to board pretty early; as soon as we arrived at the Kanchanaburi bus terminal. Booking said we'd arrive at 5:15pm and I think we made it to the southern bus terminal around 5:30. You walk over the pedestrian bridge (2 stories of steep narrow stairs) to get to the terminal in Bangkok after you disembark so if you have a lot of luggage it will be difficult.
Kanchanaburi to Bangkok, Bus Minibus, GO Family (GO Family), Dec 7, 2025
PB
Pierre BFast and efficient, everything we asked of him.
Kanchanaburi to Bangkok, Bus Intercity, Kanchanaburi Express, Nov 27, 2025
SH
Samantha HYes brilliant all went as planned
Kanchanaburi to Bangkok, Bus Minibus, Win Happy (บริษัท กาญจนบุรี แฮปปี้ จำกัด), Nov 17, 2025
KV
Kelly VWe have no information that the bus does several stops, so we don’t know where we have to get off.
We have no information on the last stop the bus does.
The bus does a looooot of stops during the ride and even takes cats in boxes on the road, ending doing a lot of noise during an hour continue.
Kanchanaburi to Bangkok, Bus Minibus, GO Family (GO Family), Nov 16, 2025
BS
Bernd SArrival as scheduled
Kanchanaburi to Bangkok, Bus Minibus, Win Happy (บริษัท กาญจนบุรี แฮปปี้ จำกัด), Nov 15, 2025
AG
Alwin GOn the 12go website, it was stated that we should book an additional seat if we have large luggage. That’s why we booked 3 seats for 2 people. However, there was actually luggage space at the back of the bus.
Even though we arrived early at the bus station, all seats were already taken right after the luggage was loaded. There were two seats left, but we couldn’t sit together. Other passengers had placed their bags on the seats, which made it difficult to sit properly and led to back pain.
Since we paid for three seats but didn’t even get one comfortable seat per person, we feel this is not good service. Otherwise, the bus itself seemed comfortable and was reasonably on time.
Kanchanaburi to Bangkok, Bus Minibus, GO Family (GO Family), Nov 6, 2025