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Jaylen If I could give zero stars, I would. If I could give negative stars, I also would. We filled out the form to be picked up as an emergency after we missed our minibus. For a pick up location, we sent the exact address. The operator confirms the name of the road with us, and we schedule the pick up for 6:45 pm. Good? Not good. I am sent two times: first, a pick up for 11:59 PM at night and ten minutes later, one for 6:45 pm. As I am in the process of trying to figure out these two separate times, I receive a message that our driver had arrived at a SEPARATE pick up location than the one I had originally submitted a ten minute drive away and would wait 20 minutes (we were told this after 6:45 so the time was already dwindling). When I tried to confirm the new pick up address, the operator was rude and unprofessional, essentially blaming me for confirming the road that my address had said that this new pick up was also on. Our driver messaged us and said he would pick us up (at a hotel a five minute walk away) so we agreed. At this point, it's raining, our phones are low, and we are running to make sure we make it. Our driver texts us he's arrived. As you can probably guess, he had not arrived. When I asked for a refund, you can also probably guess the answer. It was no. We ended up having to book a separate car through a separate service. If you're in a pinch, this is not the service for you. Beware.
Bangkok to Kanchanaburi, Bus Minibus, Win Happy (บริษัท กาญจนบุรี แฮปปี้ จำกัด), Jun 1, 2026
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Roxana AComfortable, smooth, on time. I was confused as to where the departure was because I was waiting outside in front of the terminal but had to run through the mall and find the GO counter. Once I did, they took me to the bus.
Bangkok to Kanchanaburi, Bus Minibus, GO Family (GO Family), May 29, 2026
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Pearlyn KThe website booking was easy, if only the ticket allows some flexiblity for change of time etc
Bangkok to Kanchanaburi, Bus Intercity, Kanchanaburi Express, May 26, 2026
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Aaron Hyes, very good. I’m loving using this app.
Bangkok to Kanchanaburi, Bus Minibus, Win Happy (บริษัท กาญจนบุรี แฮปปี้ จำกัด), Apr 24, 2026
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Dwayne Customer service at the new van terminal was very poor . Made us miss our first bus then gave us the wrong number platform for the next bus
Bangkok to Kanchanaburi, Bus Minibus, Win Happy (บริษัท กาญจนบุรี แฮปปี้ จำกัด), Apr 14, 2026
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Akira TWhat I told the driver about my destination, he kindly dropped me off at the BTS station saying that is a right train which I should get on. I saved a lot of money because in Bangkok, it cost a lot from the terminal bus station to the center of the city because I have to take a taxi. I’m very satisfied with his kindness.
Bangkok to Kanchanaburi, Bus Intercity, Kanchanaburi Express, Mar 30, 2026
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Morgan JOverall a poor experience traveling, the driver seemed to have some sort of issue with us. Initially as we’re getting on the bus (40 minutes early so plenty of time as it sat idle) he told us that we couldn’t bring on some ice cup cold drinks we had in hand so we tried to finish these outside before entering however he just hastily ushered us on regardless without a chance to finish these. He then made us sit in small seats at the very back of the bus surrounded by all the luggage (bare in mind we were easily the tallest / biggest people on the bus, I’m 195cm) even though everyone else getting on were able to just choose where they wanted to sit and there was plenty of free space. As we were sitting down he noticed my partner had a water flask attached to their bag so he came over to make a point of telling us to “not open it at any point during the journey”… All this while locals were sat on the bus eating ice creams, drinking cans / bottle of drinks and so on. Moments later an older western looking man and his (presumably) Thai wife got onboard with bottles of water and ice cups in hand without any issues whatsoever. We were very much singled out and made to feel uncomfortable.
Bangkok to Kanchanaburi, Bus Intercity, Kanchanaburi Express, Mar 13, 2026
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Tomasz MBus was on time, the driver was very friendly.
Bangkok to Kanchanaburi, Bus Intercity, Kanchanaburi Express, Mar 5, 2026
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Bram AIt worked out very nice. We booked in advance, found the check-in desk easily via the information desk and were led to the right bus stop. The bus left on time, but arrived even earlier than planned.
Bangkok to Kanchanaburi, Bus Minibus, Win Happy (บริษัท กาญจนบุรี แฮปปี้ จำกัด), Feb 20, 2026
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Samantha LEasy to use to buy ticket - taxi had to stop to pee on way and we arrived at 1145 for 12 bus and thought we'd miss it. Was extremely busy but staff behind counter called me over - showed her ticket on phone - she said building D no. 4 pointing at her desk - we were in building A. Quick trot to Building D Desk 4 - guy signed us into system wrote down bus lane, bus number & seats - directed us outside - another staff saw us looking around - still trotting ♀️ - took us straight to the bus - removed people from our seat - and we were on board!! Yes it's loud, yes it's busy - ask and the staff are willing to help. Brilliant 👏
Bus ok - a little hot and we arrived on time.
Bangkok to Kanchanaburi, Bus Minibus, Win Happy (บริษัท กาญจนบุรี แฮปปี้ จำกัด), Feb 17, 2026