SR
Sandra RI don't usually leave negative reviews, but this time I think it's necessary. If you can avoid this company, do so.
I bought my Siem Reap to Phnom Penh ticket through 12Go for the 7:00 a.m. bus. After only 1 hour and 30 minutes, the bus stopped, and we were left waiting for over two hours without any explanation.
The most frustrating part was the complete lack of communication. It wasn't about the language—even using a translation app, the driver could have simply told us, "The bus has broken down. We're waiting for another bus." Instead, everyone was left anxious and confused for more than two hours.
Eventually, another bus arrived, but it was already completely full. It honestly gave the impression that they didn't want to run the 7:00 a.m. bus with only five passengers and instead combined us with the 9:00 a.m. bus. I can't say for certain that this is what happened, but that's exactly how it felt.
This was a terrible experience due to the lack of communication, poor organization, and complete disregard for the passengers' time. I would not recommend this service.
Siem Reap Giant Ibis to Sakura Avenue Phnom Penh, Van Van, Chan Moly Roth Transportation, Aug 2, 2026
AL
Andrew LVery comfortable.
Siem Reap Giant Ibis to Sakura Avenue Phnom Penh, Bus Tourist AC, Mey Hong Bus (Mey Hong Bus), Aug 1, 2026
MA
Muhammad AComfortable service but Ac a bit warm
Siem Reap Giant Ibis to Sakura Avenue Phnom Penh, Bus Sleeper, Larryta Bus, Jul 31, 2026
MA
Mais AGiant Ibis is definitely one of the best transportation companies in the region. Everything was well organized, and the schedules were very punctual, which made traveling completely stress-free.
The seats were comfortable, making the journey enjoyable even on longer trips, and the staff was professional and helpful throughout.
On top of that, the ticket prices are very reasonable for the quality of service they provide. If you’re traveling in Cambodia or going to neighboring countries, I highly recommend Giant Ibis. I would definitely choose them again for my future trips.Giant Ibis are the best
Siem Reap Giant Ibis to Sakura Avenue Phnom Penh, Bus Exclusive VIP Seater, Giant Ibis Transport (Giant ibis Transport), Jul 27, 2026
JN
Joanna NGreat all round. Comfy seats, careful driver and very friendly staff member who kept us informed throughout the journey. Rest breaks were in clean places and we had no issues. Wish I’d worn a jacket though as the air con was fierce and towards the end it was really cold on there. Arrived a little later but due to poor weather and traffic. All good.
Siem Reap Giant Ibis to Sakura Avenue Phnom Penh, Bus Universe Luxury, Giant Ibis Transport (Giant ibis Transport), Jul 26, 2026
SV
Sonja VWe had some water damage to our luggage due to bad weather conditions, and the luggage carrière was not waterproof.
Siem Reap Giant Ibis to Sakura Avenue Phnom Penh, Bus Universe Luxury, Giant Ibis Transport (Giant ibis Transport), Jul 25, 2026
C
Carl The drive was smooth and pleasant
We had one stop for lunch which was nice and good to stretch legs
The young man doing drinks and ens is was a trainee and excellent at his job , made sure everyone was catered for . Spoke very good English
Siem Reap Giant Ibis to Sakura Avenue Phnom Penh, Bus Exclusive VIP Seater, Giant Ibis Transport (Giant ibis Transport), Jul 22, 2026
AR
Altaf RExcellent experience taking this night bus ride.
Siem Reap Giant Ibis to Sakura Avenue Phnom Penh, Bus Sleeper Bus, Giant Ibis Transport (Giant ibis Transport), Jul 14, 2026
P
Patrick Really good bus, lots of (leg)space. Pleasant ride.
Siem Reap Giant Ibis to Sakura Avenue Phnom Penh, Bus Exclusive VIP Seater, Giant Ibis Transport (Giant ibis Transport), Jul 12, 2026
A
Aisling Fantastic experience
Siem Reap Giant Ibis to Sakura Avenue Phnom Penh, Bus Tourist AC, Mey Hong Bus (Mey Hong Bus), Jul 12, 2026
