We booked a 10:30 29 seater but then got an email the day before to say it would leave at 0945. It didn't leave until about 10 and it was instead a 9 seater so it was hard to identify however we were the only ones on the 9 seater minivan and it was very comfortable and clean.
นิญบิ่ญ ไป ฮานอย, รถตู้ วีไอพี 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), 22 ก.ค. 2023
*Pünktliche Abfahrt auch wenn es etwas verwirrend war den richtigen Bus zu erkennen.
*Kleiner Buswechsel mit 10 Minuten Wartezeit.
*Zweiter Bus war sehr komfortabel (bequeme & große Sitze, Steckdose zum Laden, Wasser, Klimaanlage, sehr sauber im Bus)
*Sehr guter Fahrer
The bus was 45 minutes late & the minivan smelled really bad. It went to the airport before going to Hanoi city. The driver got really stressed because of traffic and dumped us on the side of the road 20 minutes from our hotel. They said we'd be dropped to our location. Disappointing because the same company drove us to Tam Coc and it was perfect.
นิญบิ่ญ ไป ฮานอย, รถตู้ วีไอพี 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), 9 ธ.ค. 2022
Very easy and comfortable! Would definitely recommend this company, but the journey does take longer than 12go says it will take so be careful if you are getting an airport transfer
Für die gebuchte Strecke mussten wir 2* den Bus wechseln, was nirgendwo angegeben war. Der erste Bus war 15-20 Minuten zu spät. Der Fahrer sprach kein Englisch. Der Bus entsprach den Bildern bei der Buchung nicht. Der Fahrer raste mit einem krassen Tempo los - die Hupe war in Dauerbetrieb. Zum Glück war dieser erste Abschnitt nicht lang. Dann wurde (ohne Ankündigung) der Bus gewechselt. In dem zweiten Bus, der den Bildern entsprach waren wir dann nur zu zweit. Der Bus war sauber und komfortabel. Sogar mit Massage Funktion. Am Ende mussten wir für den letzten Abschnitt noch einmal in einen normalen PKW umsteigen... Wir sind dann pünktlich am Ziel angekommen. Es war also durchwachsen 😉
We had to change twice the car. In one of the cars we‘ve had ants.
The service was good, because we could change our departure time easily via WhatsApp contact.
The driver was crazy. This went far beyond the usual Vietnamese driving style. His behavior was very dangerous: he repeatedly tried to overtake other trucks in risky situations and had to brake suddenly when he realized it wasn't possible. It felt extremely unsafe.
The driver was on time, and we even arrived earlier than expected, which is not surprising given how fast he was driving. However, the air conditioning wasn't strong enough for a full minivan. The first way (Hanoi to Ninh Binh) was way better and safer. Communication by WhatsApp is very nice.
Excellent customer service and bus. I don’t give them 5 stars because they picked up the wrong person, so I had to wait for another bus to pick me up like 1 hour and a half later. But even though they resolved it and were always responsive.