The trip was long, with several transfers. All transfers took place, we got to our destination. But each transplant was fraught with difficulties. At the hotel, we were at the reception exactly on time, we were expecting a driver, but it was not there and we did not know why. We had to contact customer service who told us that the driver was running late. He was late, but arrived, unloaded us at the pier and left without saying a word. We had to figure out where to go and what to do. Having safely boarded the ferry and swam to Trat, we again faced difficulty - we did not know where the next driver was waiting for us, who should take us to the Airport. We searched for him, asked - without result. As a result, we had to contact support again to find out where the driver was and where we should go, in response to this appeal, they wrote to us that we were "disturbing customers". After that, we thanked the support and did not turn to them anymore, we found out everything ourselves.
This was our first bad experience with the "12go.asia" service. All other trips were perfect! I hope this was an exceptional case and we were just not very lucky. In any case, the "12go.asia" service is convenient and useful.
Overall was good. The only bad thing was songthaew pick up from the hotel in koh kood. It was pouring rain so everyone got wet and it was not enough seats for 7 ppl plus luggage
The rest was good! They even gave us small meal and water
