I booked a bus ticket online through 12GoAsia for a 3:00 PM departure from Kuala Lumpur airport to Malacca. The purpose of booking online is, in my opinion, to secure a seat in advance and avoid unnecessary hassle during the trip.
Upon arriving at the counter to print my ticket, I was told there were no seats left on the 3:00 PM bus, despite my prior reservation. What is the point of booking in advance through 12GoAsia if it does not actually guarantee a seat?
After much insistence on my part, they eventually changed my ticket to the 6:00 PM bus, while asking me to board the 3:00 PM bus anyway. A completely unnecessary and avoidable situation, which resulted in a significant waste of time.
In summary:
• Advance booking was pointless since the seat was not guaranteed
• Lack of coordination between the booking platform and the bus operator
• I had to insist heavily to get a solution
I strongly encourage 12GoAsia to improve the reliability of its service and ensure that reservations are honored by its partner operators.
We order for 2.30pm trip through application, but according to the terminal staff, there is no trip to melaka at that time, so we must wait until 3pm for our trip
The busdriver arrived half an hour too late and when all passengers were in the bus he drove up to the tankstation to fill the fuel. We sat in the bus waiting for 20 minutes and then with a delay of almost 1 hour finally on the road to Malaka.
It was late then stopped at a service station with no explanation and we had to wait for the driver for too long. We all had to get off at Melaka Central but we had requested to be dropped off at the Medical centre when we booked the tickets.