The driver came on time, all was good. The only thing is that he had quite an aggressive driving style (driving fast, changing lines to come over and so on), that was an unplesant drawback
Our driver Mr. Hiep picked us up on time or even earlier. He was great company throughout the trip. The drive from Hanoi to Sapa was smooth and comfortable and the car was really comfortable for a long drive. His driving made us feel safe the entire time. Highly recommend! ☺️
We booked a ride from Tam Coc to Sapa. There was 3 of us. I believe the ride was advertised as 6.5 hours. The total trip took 8 hours and was serviced by 2 different vehicles. The first vehicle brought us from Tam Coc to Noi Bai airport where we transferred to a second vehicle to complete the journey to Sapa. So there was some delay in going out of our way for the transfer. We were never told about the transfer until 30 minutes before the transfer took place. The first vehicle was not very comfortable in the back seats as the depth of the seat itself was too short. The second vehicle was very comfortable. Going up the mountain from Lao Cai to Sapa was a bit hair raising as our driver passed several vehicles on what appeared to be blind turns but the turns were mostly very wide and probably safe if the vehicles coming down did not cut the wide corners. On the second leg of this trip the driver had to stop for fuel. Not sure why he did not fill up before the trip. We also stoped once for 25 minutes, and again for 20 minutes. There was construction on the road up the mountain to Sapa where we had to stop and wait for about 15 minutes.
So the thing that I have the most problem with is the lack of communication. I already mentioned one area. Another is that the service company did not confirm to us the ride, and there was no way to contact the company, so we were very nervous about the driver showing up. He was 10 minutes late. That's not bad but I would have liked to have received a message that he was on his way and a message at least the day before from the service company confirming the ride.
It was really perfect servis, Im happy I choose this form to travel from Hoi An to Hue. Price is very appropriate. After I read reviews about bus tour, crazy fast drivers and hours spent on the road, personal car is so much comfortable.
Car SUV new
Kind driver
On time
You can contact operator via whatapp
Driver on-time and accommodated drive over Hai van pass and stop at danang dragon bridge for extra fee. Vietnam technologies travel great and easy to communicate with.
Driver was terrible. On the phone for nearly the whole trip and came close to hitting other vehicles. He stopped at Lai Chou to pick up dry cleaning and wandered off for 25 minutes!! Did not tell us where he was going!
Seat belt in back seat was stuck under seat. Asked to stop to fix. He indicated not to worry about it. I had to force him to pull over so I could access the it.
Shit experience and scary.
We were very unhappy that it wasnt direct as thought. We had to divert to hanio airport to change over cars. This not what we spent a large amount of money for
4 stars due to no WhatsApp message to confirm pick up and booking confirmation etc
Our driver was very friendly and could not fault the company otherwise. Would book again. Thankyou
We were picked up on time. Pleasant driving style of the driver. I can recommend and would book again. Journey time was not 1.5 hours as stated, but this was already clear as I had checked how long the journey from Hoi An to Hue is.
Driver was waiting for us at our desired pickup point in the Old Quarter in Hanoi about 10 minutes early which was great as it was raining a bit and we didn't have to wait in the rain for him to arrive. We were just two people, but it was a nice big comfortable SUV. The driver provided bottles of water for us, and adjusted the AC for us as he could tell we were hot. He was a very careful driver and played nice mellow local music. We made one stop about halfway to Ninh Bình at a nice clean reststop, so we could use the toilet and so he could grab a coffee. He dropped us right outside our hotel in Ninh Bình. We've done the shared minivan/buses many times before and they can be hit or miss, so if you don't want the added stress/uncertainty of that experience, I'd highly recommend this option instead. My only complaint is that we had quite a lot of trouble getting our credit card payment to go through the 12go website/app, ended up having to pay a bit extra to use PayPal, as none of the other options worked for us.
Taxidriver waited outside - inside would have been better for finding him fast. Good service that included waterbottle. Not too happy with him asking for tip