The boat trip was really rocky because of the waves but you can’t fault the company for that. Got us there safely though a bit late. I expected to be getting a shared van for the journey from the pier to the airport but was pleasantly surprised for it to be a private taxi. Overall pretty happy
Very happy with the service and it was a very smooth and easy process. Found the details around transport time etc to be quite vague but it ended up being quick and efficient
The ferry is very old and dirty, toilets are very dirty with no lights (it feels like they do not clean them). The vehicle by itself is really dirty, we saw the insects between seats and tables.
Muy puntual, de hecho salió exactamente a la hora indicada. El viaje fue rápido y seguro. nos ayudaron con el equipaje en ambos puertos, y al llegar a Phuket ya estaba esperándonos el taxi para llevarnos al hotel .3583025283014E+43;
The pick up was on time and the check into the boat service was good. However, the crossing was rough and noisy and I felt nauseous.
I would have liked there to be an option for pick up from Phuket airport to get the bus/van to Koh Lanta because we would have preferred that in wet season a lot more.
The ferry left 30 minutes later and at the arrive at Rassada Pier there was some confusion with the driver, he came back with a wrong person in the car and then got me.
It was a bit complicated at the beginning. The whole trip was not operated by only company, but join operations. After 2 calls, everything was clear. The transfer was very smooth.
This was our 3rd booking through 12go and everyone has been spot on.
Only slight criticism from a customers point of view on this trip it wasn't obvious where to exchange the booking voucher for the ticket Which is part way along Tonsai Pier and getting the taxi to the hotel looked chaotic but we arrived at our destination with no issues.
El ferry salió a tiempo a pesar de haber tormenta no fue muy movido .un poco sucio pero como casi todos los ferrys .el aire acondicionado demasiado alto.