Nice and spacious bus on the first class. Lots of room and lovely staff member. Will use again. We have used this service a few times now and apart from arriving an hour late it is excellent. Also it doesn’t matter to arrive late as you are very comfortable anyway.
I would love an updated ticket with a platform when that's available. And I would also prefer to use this ticket instead of checking in at a counter first.
On the website, the journey is announced as taking 4h30 but it took more than 7 hours without having any traffic jam or other problems. You should know that it is not possible to make the journey of almost 400 kilometers in 4h30 so why don't you correct
the announced time on your website ???