No information from the company. I wrote to them two times without answer. Finally I call them and manage after 2 calls to have information. The bus was in time,. At 7am, the driver told us to change bus, it wasn't planed. In the same time, they asked me on WhatsApp if I was arrived in tam Coc (I was going to Hanoi). The driver was crazy, going full speed under the rain. Bad experience, will not go with this company again.
Changed departure time day of, and arrived to a different location than specified on the ticket (only 1 or 2 km away, but swarmed with taxis, so seemed like a common trend for cash grab). Hectic boarding service with minimal help, but overall is cheap cost and gets you there.
Die Sitze, die vorhandenen Kissen und Decken hatten in unserem Bus die besten Zeiten hinter sich und waren ziemlich ranzig. Die Toilette hat total gestunken sobald sie jemand geöffnet hat. (Wenn man die Plätze davor hat, ist das nicht angenehm).
Ansonsten hat alles reibungslos geklappt.
The bus left 15 minutes late but arrived over an hour early. This sounds like a good thing but meant it was only 5am and still dark so didn't feel super safe and far too early to check in to my hostel. The bus itself was fairly comfortable and I slept well. But it could do with a decent clean and the rubbish hasn't been cleared away from the previous passengers. The toilet didn't smell great, I tried not to use it.
เว้ ไป ฮานอย, รถบัส ปกติ, Grouptour (Công ty du lịch quốc tế Grouptour), 22 มี.ค. 2023
Took the sleeper bus from Hue to Hanoi. The bus was on time an arrived early. There was slight confusion which bus to board as there were several leaving at same time, but the lady in the Grouptour office guided us for the right one. I was worried after reading bad reviews, but was pleasantly surprised. Bus was clean and smell-free, seats were comfortable. There was a toilet, pillow and a blanket, no wifi. I was seated at the very back and it got really hot, eventhough there was a/c on board. There was one toilet/food break during the ride. Overall it was a very exciting ride! Definitely will ride again.
เว้ ไป ฮานอย, รถบัส ปกติ, Grouptour (Công ty du lịch quốc tế Grouptour), 5 พ.ย. 2022
AK
Amy K
Excellent communication and professionalism.
เว้ ไป ฮานอย, รถบัส ห้องโดยสารเดี่ยวชั้นบน, HK Buslines, 24 ส.ค. 2026
A little bit bumpy, and if I had been a bit longer I wouldn’t fit the bed, but other than that, it was just a smooth ride 👌
เว้ ไป ฮานอย, รถบัส Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 24 ก.ค. 2026
LH
Lara H
Our bus got canceled so we had to take a smaller one and just got a small refund. The bus was way faster so we arrived in the middle of the night.
People were stealing stuff in the bus
Camel Transport, Cua Ong Limousine, Duc Duong, Duy Khanh Transport, G8 Sapa Open Tour, Grouptour, HK Buslines, King Express Bus, Queen Cafe Bus, Tan Kim Chi Bus, Tan Quang Dung Buslines, Thanh Trung Travel, Thuy Ngan Limousine, Travel Holic Bus, Trekking Travel, Viet Lao Bus, VietNam Travel Bus