New and clean bus. As good as it could have been. It left a few hours earlier than it was supposed to, but they communicated that thru whats app so no problem really.
จากข้อมูลในแอป เราจองกับ King Express แต่พอไปถึงที่หมายกลับกลายเป็นบริษัทรถบัส Queen ไม่มีใครพูดภาษาอังกฤษได้เลย ทุกอย่างวุ่นวายมาก และฉันจะไม่พูดถึงเรื่องความไม่สุภาพเลย...
คำวิจารณ์นี้ได้รับการแปลโดยอัตโนมัติ
Gemäss App buchten wir bei King Express, stellte sich vor Ort heraus, das es sich um Queen Busunternehmen handelt. Keiner sprach ein Wort English, alles sehr hektisch & von der Unfreundlichkeit fange ich gar nicht erst an..
The service provided by the organizer was good. However, the bus was late (45 minutes). The seats were cleaned. The display did not work, the air conditioning was very weak. We sat at the very back by the toilet. It smelled of toilet and it was very warm.
Shoes are not allowed on the bus. That was great.
You couldn't close the curtains completely at the window.
There were freshly laundered blankets. These smelled good. The journey was uncomplicated, quick and absolutely good value. Price and performance were right.
A little tip: don't sit in the back because of the toilet and the heat.
Transfer driver and staff who told us which bus to board were extremely rude. None spoke English, which was ok as we didnt speak Vietnamese either. BUT we knew when they swore at us in our face as they were frustrated that we didn't understand what they said
When boarding the bus, the driver and controller asked for our seat number. We were not told the seat number so we didn't have it but the driver insisted that we sat at the assigned seat that we didn't know. A Norwegian women said her number was 36 but that number didn't exist in the bus. Some passengers asked to change their seats, but it wasn't allowed, although nobody sat there. After all, we paid for the service and it was horrible. You should train your staff. Everyone should have empathy and recognize we have a language barrier. The attitude was bad, there was no need to be rude just because we didn't understand one another. Toilet at the food stop was incredibly poor.
ฮานอย ไป เว้, รถบัส วีไอพี 20, Grouptour (Công ty du lịch quốc tế Grouptour), 25 ก.ค. 2024
At first, they sent us a pick-up location that was 300m from the point where the bus actually stopped and. They gave us the actual pick-up point shortly before the departure and we had to move there in a sudden hurry with full luggage in rain. The bus that picked us up was of the good standard. It was in accordance to the pictures attached to the offer (we intentionally paid more to get VIP conditions). However, after we had settled down a guy from the staff came to us and said that we shortly need to switch the bus. After half an hour we had to pack ourselves up and get on the other bus. The other bus was terrible. It was not even close to the bus on the pictures attached to the offer. The seats were narrower. Overall it was very dirty, pillows and blankets, if present at all, were stinky as if they had never been washed. The vents were broken so that they we were not able to close them up. When we complained about it to the staff they fix them by sticking a plastic bag into vents. The bottom line is, we believe we paid for the bus we were in at first but for some reason they moved us to the other bus of a lower standard.
Im still confused re departure time. Fortunately I was picked up from my hotel and dropped at the bus stop for 17.45.and the bus departed. My e ticket clearly said 18.45..
The pick up guy was a pleasure. We chatted on the bike. He rCed me to the bus drop off. I checked with driver, thru google translate, told him my ticket 18.45.
My name was on his list. For 17.45.
I'm still puzzled. But happy to be on bus.
The support service via email was excellent. And replied instantly.
Easy to book, details confirmed within hours and clear information in the mail.
Arrives at pick up point where a minibus picked a handful of people and we then went to another location.
It took about 1h to get sorted and separated in buses but then we were on our way.
Ride was OK, seats were comfortable enough but a lot of beeping and movement meant I woke up several times overnight. Arrived to destination as advertised. Good value for money, would recommend the VIP one as it has charging points and newer seats. I'd use it again
ฮานอย ไป เว้, รถบัส วีไอพี 20, Grouptour (Công ty du lịch quốc tế Grouptour), 1 มิ.ย. 2023
C’était pas mal mais les photos ne correspondaient pas au bus, nous n’avions pas de rideaux et l’organisation à l’arrivée était un peu compliqué entre les bus.. ils ne parlent pas forcément anglais donc c’est pas toujours simple
ฮานอย ไป เว้, รถบัส วีไอพี 20, Grouptour (Công ty du lịch quốc tế Grouptour), 14 เม.ย. 2023
P
Philippa
Excellent service, very comfortable, helpful and friendly staff
ฮานอย ไป เว้, รถบัส ห้องโดยสารเดี่ยวชั้นบน, HK Buslines, 17 ก.ค. 2026
Camel Transport, Cua Ong Limousine, Duc Duong, Duy Khanh Transport, G8 Sapa Open Tour, Grouptour, HK Buslines, HTX Van Tai 277, King Express Bus, Ninh Binh Interbus, Queen Cafe Bus, Quynh Nhat Limousine, Tan Kim Chi Bus, Tan Quang Dung Buslines, Thanh Trung Travel, TNT Travel Bus, TP Booking, Travel Holic Bus, Trekking Travel, Viet Lao Bus, VietNam Travel Bus
