Really hard time finding the location, wasn’t written on the PDF. Hopefully I found it on someone else’s comment.
Was late to pick up point and even more late to drop off point. Didn’t stop at our drop off point. Hopefully I was checking the road and went to tell them.
I saw 5 cockroaches.
バス Executive, Sarwonadhi Trans, 2025/07/20
R W
Ruby W
9am bus from Denpasar to Banyuwangi (Ketapang harbour). Left on time, provided snacks, water, and a fried chicken and rice box. All ran smoothly but did arrive later than stated. Arrived 2.15pm Java time.
バス Executive, Sarwonadhi Trans, 2025/07/08
T T
Tony T
It left pretty much on time at 9am, but theres no way it can get to surabaya by 7:30pm even with the time difference. I had my doubts (and i was right) i got to the redbus station around 9pm. The bus goes on the ferry which is convenient -- they also gave snacks and meals.
バス Executive, Sarwonadhi Trans, 2025/07/03
S D
Sara D
the bus was delayed an hour and a half
バス Executive, Sarwonadhi Trans, 2025/06/25
B V
Bert V
Bus was 2 hours late and no communication at all alltough the buscompany has my WhatsApp number. I had to insist on getting the information : the reason for the delay was the tide that made it impossible for the ferry to enter the harbour. No sorry or even eye contact with the driver or his colleague on entering the bus. Not very well coming... And in my opinion the driver took quite a few risks when overtaking cars on the road.
バス Executive, Sarwonadhi Trans, 2025/05/26
N W
Naemi W
We didn’t receive the address of the station after booking. On the day of the trip we went to the place that google maps showed under the station’s name just to be told that the bus doesn’t leave from there and we have to go to another station that was more than 30 minutes by taxi away from where we were. Thank god we came an hour before departure. So we were rushing to the other station not even sure if the information was correct as it had a different name from what we had booked. Paying for a taxi for the second time now. When we arrived the staff told us that our bus left from there so we were relieved. But at departure time it still wasn’t there. After getting a bit worried we asked again and found out that it leaves two hours after the time we booked. And throughout the journey the delay got even more so we had to change our trip plans completely arriving way too late at our destination. Very unorganised process and waste of money as we had to pay for taxi twice just because of lack of information.
バス Executive, Sarwonadhi Trans, 2025/05/09
K G
Kate G
The journey from Banyuwangi to Surabaya.
The pick up location was the Indomart opposite ketapang harbour (this wasn’t clear on our ticket).
However everyone was super helpful. We made 1 long lunch stop the entire journey. 8/10
バス Executive, Sarwonadhi Trans, 2025/04/24
S C
Soraya C
We saw some cockeroaches. The bus had enough space and we liked to have some food and napkins. During the night the operators opened the lights many times while we were sleeping, and they sometime stopped the bus without offering us to get out. The toilets smelled awful.
バス Executive, Sarwonadhi Trans, 2024/08/12
C H
Cora H
It was okay, the seats were comfortable, but it didn‘t smell well because the door to the toilet couldn‘t get closed and we were 3hours late