Comfortable. We arrived ealier than expected and there was not much communication from the driver but good experience overall!
バス Lower Single Cabin, Sao Viet, 2026/10/19
O D
Oumaima D
Everything was great! I booked a bus from the airport to Ha Giang. On the day of my arrival, I received a message telling me where to wait and asking me to let them know as soon as I had collected my luggage.
I arrived 3 hours before the scheduled departure, and someone from the company came to pick me up, along with other travellers, and take me to their office. From there, I took the bus to their office in Ha Giang, where they also arranged a transfer to my hotel.
I was even able to leave earlier than originally scheduled. The bus was very clean, and the whole experience was excellent.
Don't be surprised if you don't always get clear explanations when changing transfers, as the language barrier can make communication a little difficult. However, the service was top-notch from start to finish. Highly recommended!
バス Lower Single Cabin, Sao Viet, 2026/10/18
Q W
Qian W
Great, safe. but when we got on the bus, we could tell that the air conditioning of the bus emitted a very mild odour. My friends’ and my throat and eyes after the trip were slightly uncomfortable.
バス Single Cabin, Sao Viet, 2026/10/15
M A
Muhammad A
Booked the bus from Sapa to Hanoi. Bus was clear and on time. Had a toilet so we didn’t need to make too many stops. Arrived at Hanoi 15min early. Happy with the service
バス Single Cabin, Sao Viet, 2026/10/14
F P
Finn P
We arrived in Sa Pa with transportation to our hotel and the trip back to Hanoi also worked out fine. However the staff was quite rude and did not really make attempts to communicate with the guests. On the way back we were meant to make a stop in the middle of the trip but simply didn’t. But the bus cabin was comfortable and the journey worked out at the end. We were able to sleep too. The WiFi and usb ports also only worked half of the time. The toilet was operational and okay as well. You just can’t expect great customer service and communication.
バス Single Cabin, Sao Viet, 2026/10/13
S M
Sander M
Nice bus. Good communication
バス Lower Single Cabin, Sao Viet, 2026/10/13
S B
Simon B
The service from bus staff was truly awful. Very rude.
バス アッパーシングルキャビン, Sao Viet, 2026/10/10
A C
Antonio C
Late arrival
バス Single Cabin, Sao Viet, 2026/10/09
H K
Hannah K
The vehicle was great, but the drivers apparently didn't know where they were supposed to drop me off so it was kind of chaotic.
バス アッパーシングルキャビン, Sao Viet, 2026/10/03
M S
Mina S
Such a cheap service. They charge 500,000₫ per person, yet they still hesitate to provide toilet paper and hand soap in the washroom.
バス Single Cabin, Sao Viet, 2026/10/03
P A
Pierre A
It was the first time I took a bus with sleeping berths. An interesting experience.
バス Single Cabin, Sao Viet, 2026/09/30
M G
Martha G
Took the 10:30 bus from Hanoi to Sapa.
The bus was about 40minutes late, but the sleeper cabins were comfortable, clean and good WiFi on board. We had a stop for lunch halfway through.
Due to traffic/road conditions, we arrived 1hr later than planned.
Staff on the bus were very direct and came across rude when shouting instructions. I also saw them throw someone’s bag off the bus when we arrived to Sapa, and it landed in the mud, as they were trying to unload the bags quickly.
Overall an ok journey if you’re prepared for their shouty, abrupt manner!
Got to our destination safely which is the main thing.
バス Single Cabin, Sao Viet, 2026/09/29
S H
Simon H
Great way to travel plenty of space.
バス Single Cabin, Sao Viet, 2026/09/29
J V
Julia V
Really nice and comfortable
バス アッパーシングルキャビン, Sao Viet, 2026/09/26
M P
Manuel P
It’ll be nice if the WiFi actually worked at least on ONE of the trips I have taken.
バス Single Cabin, Sao Viet, 2026/09/23
N A
NAOR A
the ride was okay, but the crew were unpleasant and very rude. for me as a tourist, cant connect in English at all, not recommended at all. also late in 30 minutes
i prefer use different company
バス Single Cabin, Sao Viet, 2026/09/21
R A
Rahima A
I was impressed by the service, the cleanliness and the comfort of the ride. The bus departed on time, we had one stop for a meal and bathroom and then arrived right around on time in Hanoi on the edge of the Old Quarter. I really appreciated the shoe bags and not allowing shoes in the bus to keep it clean. They even give you slippers to use during the break. There was an announcement a few minutes prior to the stop in Vietnamese and English, which was much appreciated.
バス Single Cabin, Sao Viet, 2026/09/20
M G
Mariusz G
Very good riide. It would be nice if driver would be more communicative
バス Lower Single Cabin, Sao Viet, 2026/09/20
C T
Chee T
Friendly,professionalism are there to be felt and free pick up services from various hotel locations to the actual bus departure location are very helpful for travelers as well.
バス Double cabin, Sao Viet, 2026/09/18
E D
Eka D
We buy WA fully support BUT it is only waste money as there is no service / WA support provided! Please improve your service 12gp. Asia accordingly.
For the bus:
1. The bus departed on time and arrived at Noi Bai Airport 30 minutes earlier than the expected time.
2. Related to bus condition, hospitality & service, please refers to other reviews as it is true. The bus quite smell, and the staff not quite helpful, etc.
バス Lower Single Cabin, Sao Viet, 2026/09/17
C T
Chee T
Very pleased and satisfied
バス Single Cabin, Sao Viet, 2026/09/15
J P
Jones P
Regarding the bus the loo was dirty and stinking. I agree it’s a bus and people is but some cleanliness. The power points nothing worked so all our electronics died 🙁 but otherwise it was good the staff was helpful and easy to understand
バス Single Cabin, Sao Viet, 2026/09/15
C S
Cs S
It is a good option for people who prioritize a strict time schedule. I have seen many bad reviews for this bus operator on Google, but from my experience, it was okay. However, if you want a good night's sleep and a quiet ride, I wouldn't recommend it.
バス Single Cabin, Sao Viet, 2026/09/13
R V
Radovan V
Bus was on time, travel was smooth and lunch break long enough. For tall people like me it was not 100% confortable, however still very good and i fully under reasons behind...
バス Lower Single Cabin, Sao Viet, 2026/09/11
C A
Carlos A
The service was very flexible, our flight was delayed, but Sao Viet changed our transport service
バス Single Cabin, Sao Viet, 2026/09/10
E T
Ella T
Well informed. Took us directly to our hotel.
バス アッパーシングルキャビン, Sao Viet, 2026/09/10
ה א
הגר א
Very good bus
バス Single Cabin, Sao Viet, 2026/09/06
A P
Amandine P
I paid to be dropped off at the location I specified. I received a confirmation, yet the driver asked me to pay an extra 400,000 because it was too far from the center of Sapa. I do not find this honest on your part
バス Single Cabin, Sao Viet, 2026/09/05
Y S
Yariv S
The Sao Viet driver was a little impatient, the seats were not in a good sape - the head pillow got disconnected. Overall the trip went quite smooth and fast
バス Lower Single Cabin, Sao Viet, 2026/09/04
V R
Vanessa R
It was something different to sleep in a bus, it was a luxury way to go to sapa and I would definetly use this bus again, FWY: GET MOTION SICKNESS just in case and also if you want to sleep whole trip, because it is a curvy road.
バス Single Cabin, Sao Viet, 2026/09/04
D
Daryna
The bus was a little late and inside i wish it were cleaner, everything else was okay.
バス Single Cabin, Sao Viet, 2026/09/03
M A
mohammad A
It’s not comfortable and my booking drop point at my hotel. Unfortunately, they refused to take me to the hotel and forced me to hire Taxi to hotel in my own.
バス Single Cabin, Sao Viet, 2026/09/02
C C
chris C
No pillow, no water
バス アッパーシングルキャビン, Sao Viet, 2026/08/31
A H
Amanda H
Loved the bus. So comfy. Everything worked. Sleeper bus - can recommend.
Only bad thing was the lunch stop - food terrible and incorrect change given.
バス Single Cabin, Sao Viet, 2026/08/26
M M
Michaela M
Honestly just a mess . Reception put us on wrong bus, it was 2hrs longer than it should have been as a result. The driver screamed the whole time, he honked for like a minute at a time.
バス Single Cabin, Sao Viet, 2026/08/24
K H
Karl H
Clean
バス Single Cabin, Sao Viet, 2026/08/22
L H
Léa H
We couldn't sleep because bus was shaking too much. Plus one seat couldn't bend totally meaning you were half up and one seat had problem with air conditioner so it was freezing
バス Single Cabin, Sao Viet, 2026/08/16
V J
Vincent J
A must-do experience if you're traveling to Vietnam! The trip from Hanoi to SaPa was flawless 👍
バス Double cabin, Sao Viet, 2026/08/14
A W
Abdul W
The seats were not comfortable at all. You can not eat a snack in the bus. Wifi wasn't working
バス Single Cabin, Sao Viet, 2026/08/14
N L
Nikkie L
The transaction was smooth and you update very quickly.
バス Single Cabin, Sao Viet, 2026/08/11
J W
Julietta W
Ticketing, catching bus and our sleeper beds all good. The toilet stops are short but enough
バス Lower Single Cabin, Sao Viet, 2026/08/11
A V
Amber V
At the waiting point there was everything; snacks, toilet, drinks and a place to chill. The bus was good, but didn’t like that we couldn’t eat on it. The drivers and other people were very loud. They didn't take into account the passengers who wanted to sleep. There were also a lot of random stops in the traffic jam. As a result, we arrived an hour later instead of half an hour later. When we were dropped off, everything had to happen really fast. I didn't find them friendly or accommodating. A plus is that there was a toilet on the bus.
バス Lower Double Cabin, Sao Viet, 2026/08/06
B S
Benjamin S
Only great because staff were pushy and headrest broken. Toilet breaks not clear. Told off for trying to use the entertainment tv.
バス Single Cabin, Sao Viet, 2026/08/04
S A
Salim A
The journey departed on time, although the trip to Sapa took longer than advertised. Overall, it was a comfortable, clean, and safe ride, and the staff were kind, courteous, and helpful throughout.
There are, however, a few areas for improvement. Wi-Fi would be a welcome addition, the bathroom should have running water, and the blankets could be cleaner. The LCD entertainment screen was also not working during the journey. In addition, the ticket showed the wrong departure address in Hanoi, which caused unnecessary confusion.
Despite these issues, the overall experience was positive, and with a few improvements, this would be an excellent transport service
バス Single Cabin, Sao Viet, 2026/08/04
A V
Agrani V
There was no clear communication from the teams end and people were extremely arogant looking at us like we comf from
バス Single Cabin, Sao Viet, 2026/08/04
O K
Orhan K
My journey from Hanoi to Sa Pa with Sao Viet was very good. The driver was punctual, and I was satisfied with the overall service.
During one of the rest stops, I got off the bus for a few minutes. Even though it was time to leave, the driver kindly allowed me a little extra time to buy a snack and waited for me. I really appreciated that gesture.
The 6-hour journey was comfortable, we arrived on time, and everything went smoothly. Overall, I had a very positive experience and would recommend this company.
バス Single Cabin, Sao Viet, 2026/07/29
N P
Neil P
In a 5+hr bus trip which covered lunch time, they did not stop. Lucky they did have a toilet onboard.