My 4:30am trip did not reflect on my tickets on my 12go app. I needed to cancel it because it was the wrong time. It was paid for and confirmed thru email. So I couldn't the trip from app. I cancelled by replying the confirmation email and I contacted support immediately within 24 hrs. I got a reply after a day telling me that I only get a fraction refund.. I answered that email & gave my emo ey details and still haven't received a reply.
the restroom inside the bus is very dirty, with bad odor and its smells so bad and it even sticks within the entire wall of the restroom. there is no flush and it is not comfortable to use. I hope that having that kind of facility inside the bus for a long trip should be kept clean, neat, sanitize and no bad odor or bad smell. There should be proper toiletries to be use also such as toilet paper, water to wash hands and the door is well sanitized too.
Comfortable. Expect an ordinary bus seat. The seats can be reclined, but you will be shy about doing so, 'cause it will leave a little legroom for the people behind you. Also, the portable cr inside at that time did not work, yet there will be a bus stop. We also arrived on time. Thanks to our driver. Salute!
We started at 9 pm night and the bus driver turned on the music of the radio very loud. I wake up to tell him because in my opinión a night bus is for sleeping, no a disco, so he turned down.
At 3.30 am he turned on again!! Imposible to sleep properly!!
Thank you for making my first bus ride in the Philippines such a great experience. Your kindness, professionalism, and helpfulness made the journey enjoyable and unforgettable!
we were made to print the voucher by the transport company. I think this is very unsustainable. we should move past this system and jsut scan the QR code ofg vouchers.
The bus service was excellent. It departed and arrived right on time. The bus was neat, clean, and well-maintained. The seats were comfortable, and the overall journey was smooth.
The only downside was that the seats didn't have proper thigh support, which was a bit disappointing on a luxury bus.
Apart from that, everything was great. Overall, I had a very good experience and would definitely recommend this service.
The print out required is Crazy in 2026 but the station worked with me to get it done. As a big America the seats width are tiny. There are zero luxury 2x1 busses from Manila to sebay which would have fixed the small seat issues.
After payment, showed a 404 error, but 12Go sent an SMS and email confirmation, which was good. The ticket PDF copy was sent the next day, so book early. Exchanged the PDF and got a ticket from the Partas Reservation counter before departure.
The bus left on time. Air-cinditioned bus, but narrow seats. No handrest. People were also sitting on small plastic chairs on the passage. Kept getting passengers on the way. Had 3 rest stops on the highway. Took 9 hrs to reach Vigan from Passay.
Great way to speed up the process. Straight from airport to Pasay partas bus station. Knowing you have a confirmed seat makes it less stressful. Everything was a smooth process
It’s difficult to sleep because there’s no foot rest and the foot recliner doesn’t go all the way up. It’s not really comfortable. I wish I can rate it higher. The good thing is that I was able to charge my iPhone.
The levers of my footrest and backrest were not working. Same with my partner’s seat. The seatbelts were damaged. The bus ride was bumpy and swayed throughout ao I could not sleep. My neck muscles stiffened from the discomfort.
i liked that we could board early & leave exactly on time. we arrived earlier than expected, but the driver was also driving too fast. you could feel it turn way too hard and the bus was bouncing a lot due to the speed. i liked that the seats could be reclined & still have a good amount of space for the passengers in the back. it's also nice that the aircon could be controlled well, unlike other buses'. i wouldn't have minded the passengers in the isle and understandably they would fall asleep during a long bus ride, but it was really uncomfortable as a woman with him practically sleeping beside my legs.
I need to wait for stop over just to pee because the restroom smell so bad. You cannot even stay inside for just a second. Plus theres a mismatch regardimg ticket. I specifically pick my seat and somwone else is telling me thats their seat, i insist that it was mine coz i pay online amd choose my seat prior a day. So the other passenger spoke with operator. No cable to charge phone unlike the first bus from manila to la union.
It’s almost perfect.. buses are convenient.. drivers and conductors are very polite and helpful too... but they still looking for a hard copy of the booking.. which means print out of the said booking.. I showed my copy from their email but they didn’t accept it.. it was so hassle for a tourist who needs to find a printer to print it out.. we’re in a modern technologies world .. I booked online in advance for a less stress trip but then in the terminal they still ask us to secure a ticket with the hard copy of the said booking.. which for me is not necessary at all.. hope they will improve and implement a more efficient and effective booking process for faster and better service
Its almost perfect, unfortunately i went to Sebay from San Fdo City proper expecting the bus won’t pass thru the partas bus station at san fdo. Boom, i wasted my time traveling to san jjuan from sn fdo as the bus passed trough and other passengers were also waiting. How useful it is if there is a clear notification about this. TY
The "Deluxe" bus did not have much amenities. There were no charging ports, dual arm rests, or foot rests, which are features I would have expected with a bus ticket that costed more than P1200. The Partas bus that we rode from Candon to Cubao had more features (foot rests, LCD screens etc) and cost almost just half of that price.