Didn’t know where to go to find my bus. Asked around and got directed to a bus. Operator was confused with my e-ticket. They didn’t want to allow me on the bus until I went to the ‘office’ and even there admin asked for my ticket. Admin scribbled a ticket on a piece of paper with which I could embark. Not a smooth experience. Sleepers uncomfortable (short & hard) for European/ Caucasian size.
The bus and the sleeping situation where perfect, the bad thing was that the bus arrives in thakhek at 2 a.m. and not as written in the booking confirmation at 5 am. We where lucky to find a hostel with late night check in otherwise we would have had to spend the night at the busstation
Everything was as expected i was sleeping the whole ride its cold at the border so bring sneakers and jackets. They didnt speak any english and bus had wifi but i didnt know the password. They left you somewhere nowhere in the hanoi but its okey grab is cheap.
Not what we were sold. We paid for double bed sleeper bus and ended up with cramped single seater pods. No toilet on the bus either. It was not a fun journey.
I used your site for the first time because I don't understand Lao well and I was worried that the bus tickets would be sold out. I knew about your site before because a Japanese YouTuber introduced 12Go. This time the bus fare was the equivalent of 4,600 yen in Japanese yen, but you and the bus company charged a commission of about 4,000 yen, which I was not happy about. The bus that was introduced on your site was a new bus with privacy in mind, with curtains on the aisle side. However, in reality it was an old bus and there were curtains only on the window side.