The inside of the bus was freezing cold.
I ended up buying the wrong ticket to my desired destination. The website did not have options to select the actual town I wanted to go to. The ticket I bought was an hour away from my intended destination. I should have gone to the bus terminal to ask them instead. 12go representatives did attempt to assist me over the phone in English. When they could not assist me in English, they suggested email worked better which they initiated and responded back to anywhere between 15 min to the next morning depending on how quickly I responded to them. The back and forth is a little frustrating because it takes time but that was the best option available. In the end, they were not able to tell me how to get to my actual destination (they were not familiar with it) so I ended needing to enlist the help of a local friend to verify the information regarding my ticket and travel plan alternatives. If you are going to smaller towns as opposed to main tourist cities, I would recommend ultimately going to the actual terminal to buy your ticket. Using this site may be helpful to look up the available operators and destinations in order to Google Map search and understand where you are trying to go. If you are headed to major cities, this site will be fine.
An hour late leaving with no explanation from anyone .. actual bus trip was great! Comfy seats and friendly staff
Ottimi bus. Siamo arrivati con un ora di ritardo, ma il viaggio è andato bene.
It was a good bus trip!
Very late arriving
Wish they would take into account the slow times driving over the roadworks and adjust timetable
Great trip, on time, organised, staff really helpful, bus clean, comfortable and most importantly, safe. Drive very careful and did not go too fast. Would definitely use them again.
Over booked bus, did not inform passengers. Waited for ages for the next bus and almost missed our connection
The journey was fantastic however no toilets on a 4 hour bus journey
The most comfortable bus I've ever travelled on, and I've travelled on a lot of them
Easy to book online. Good value for money. Efficient check in. Courteous staff. Comfortable clean VIP bus. Departure and arrival on time.
The seats were spacious and comfortable. Excellent service from the staff also.
Enjoyable journey. Spacious comfortable seating. Water and snack given. Departed and arrived on time. Would definitely use again.
The bus left on time and stopped for a 10 minute bathroom break after 2 hours. We ended up being 25 minutes late but there are a lot of road works just outside of Chiang Mai (Jan 2020). Our hostess had a bit of an attitude problem but otherwise fine.
Excellent trip, bus is clean and comfortable. Arrived in Chiang Mai lately for about 50 min or more.
Bus is quite old. Bus driver drives too fast. Personals are very helpful and friendly. Seats are comfortable.
チェンマイアーケード チェンライバスターミナル1 黄金の三角地帯 チェンコーンローカルバス メーサーイ郡 メーソット パヤオ トゥーン郡 ナン トゥンチャーン郡 プレー モーチット ブンカーン プーケットバスターミナル2 Chiang Muan Bus Terminal ラムパーン ピサヌローク バスターミナル1 ドンサクラジャ バスターミナル2 チェンライ チェンマイバスターミナル3