Different people book different hours but the driver said us to meet in between so it was easier for him
フェリー Fast Ferry + Van, Golden Queen Fast Boat, 2026/09/08
D H
David H
We bought a ticket through 12go on the Golden Queen Fast Ferry from Gili Trawangan to Bangsal Pier. When we got to the Golden Queen ticket booth to check in we were told by the Golden Queen employees that there is a North Lombok Regency Government mandating local transfer rule saying that tourists can't depart from Gili Trawangan to Bangsal Harbor on fast boats but must instead take the public ferry. They said 12go shouldn't be selling these tickets from Gili Trawangan to Bangsal on their ferry (or any other non-public ferry). We were not allowed to board and had to take the public ferry instead. The Golden Queen employees also told us that 12go had charged us the much higher price of a ticket from Padang Bai to Bangsal, rather than the cost of a much shorter Bangsal to Gili T trip. A big waste of everyone's time, and we still don't know if 12go will be refunding our money (they say there policy is no refunds, but they are looking into it). If you see any tickets being sold by 12go for ferries from Gili T to Bangsal--DON'T BUY THEM! You'll have to take the public ferry anyway, so just start there.
フェリー 高速艇, Golden Queen Fast Boat, 2026/09/07
M J
maryam J
The boat was rocking quite a lot, and we had to turn back because one of the passengers went missing. The crew was understandably very concerned and did everything they could to reassure and calm the passengers.
フェリー 高速艇, Golden Queen Fast Boat, 2026/08/19
A S
Antonio S
On the website, I had chosen the Bangsal-Serangan ferry route.
Instead, I discovered that the route goes to Padang Bay and then via shuttle to Kuta. Given the traffic, instead of the 3.5 hours indicated on the website, it took us 7 hours between the ferry and the minibus.
Poor information and poor service.
Furthermore, the ferry left more than an hour late and no one warned us of anything.
フェリー Fast Ferry + Van, Golden Queen Fast Boat, 2026/08/18
T G
Tommaso G
I bought a ticket for a company for a trip duration of about 1.40h but they changed the company and the duration was about 3h. The boat was quite bad, with a lot a noise anche they also didn’t drop off my bag in the right place.
フェリー 高速艇, Golden Queen Fast Boat, 2026/08/17
C K
Catherine K
Overall we got to where we needed to get to and only shortly after our expected arrival. However, we woke up at 7am in Ubud, to a text from the ferry company telling us we needed to check in at 11am rather than the 12.30am we had been told was the check in time when we booked the ticket. Apparently the weather meant the boat had to leave early. So we woke the children up early, panic packed, changed our taxi booking and left m early to ensure we arrived to check in for our ferry at 11am. We were then checked in and told the boat would actually be leaving at 11.30am so please rush to the pier to be ready. We did so and then were left sitting there with hundreds of other passengers waiting. In the end we sat there for more than 90minutes until eventually our ferry was boarded. We eventually left the harbour at 13.15, just a few minutes before our scheduled departure time. All that stress for nothing.
フェリー 高速艇, Golden Queen Fast Boat, 2026/08/12
I M
Ingrid M
It was said that the tripp should take 3,5 h. But it took 7 h.
フェリー Fast Ferry + Van, Golden Queen Fast Boat, 2026/07/14
H G
Harsheel G
Golden queen is fantastic. On time service with great comfort. I would go for it again
フェリー 高速艇, Golden Queen Fast Boat, 2026/07/04
N K
Nadezhda K
Overall great, but awful smell of petrol in cabine.
フェリー 高速艇, Golden Queen Fast Boat, 2025/08/10
L D
LORENZO D
Smell of gasoline very high
フェリー 高速艇, Golden Queen Fast Boat, 2025/07/29
L M
Laurent M
Great trip. Crew members ok. Fast boat ok. The company mailed us 2 days before departure to inform us that we should take another earlier boat, but we adapted... Ok. Gili Air is a wonderful island!
フェリー 高速艇, Golden Queen Fast Boat, 2025/07/17
M H
Martin H
Check-in process good. Arrival and Departure times good. Ferry boat had issues with water tightness, the sea was rough and the front windows in the passenger seating area leaked water.
フェリー 高速艇, Golden Queen Fast Boat, 2025/06/10
J J
Juliana J
The boat was clean, ac worked and everything was on time. Good experience:)
フェリー 高速艇, Golden Queen Fast Boat, 2025/05/08
S K
Sorela K
The service from check-in to arrival in Gili Air was very professional.
The staff appears professional and it is easy to recognize them with the company t-shirts.
The stuff was friendly, the boat departed on-time and arrived on-time! As a note, the weather was good.
フェリー 高速艇, Golden Queen Fast Boat, 2024/10/15
F I
Filipa I
The boat trip was OK, but the onboarding experience and the wait at the pier in Pandang Bai were one of the worst travelling experiences ever. The pier has no waiting room, is completely overcrowded, People arriving and leaving squeezing in the very narrow pathway that leads to where the boats dock, few indications to none, we left with one hour delay simply because there was no space in the pear for the boat to dock. Other than that the trip was fine and we arrived in Lombok 30 min delayed,in spite of having left one hour later. We would suggest that operators get together and find ways to make this process more organized, we have to pay 5 K to enter the port area + we paid 10 K per person as village contribution to Pandang Bai, I hope this funds are being used to improve the local community situation and the chaotic pier organisation.
フェリー 高速艇, Golden Queen Fast Boat, 2024/08/20
B B
Belizia B
Fast and smooth
フェリー 高速艇, Golden Queen Fast Boat, 2024/07/26
A V
Anna V
Very good! At first it seems a bit busy on the boat, but on the top it was very nice in the sun and the air. You can not buy drinks on the boat only beer… but we arrived within 2 hours so it was fine.
Boat also arrived on schedule so very nice.