Second time we've used this transit around the area. While the van was bigger and in better condition, the fact we had to pay for extra seats again for one small suitcase and a bag but the area they stored said baggage was the 'non seated' area at the front of the van. And had piled multiple bags with ours, did they charge everyone?
With the first one, we actually took a seat with the luggage but not this one is my point.
Drive it's was nice, he was a little distracted used his phone a couple of times. But we arrived safe in Bangkok and ahead of time.
バス ミニバス, GO Family (GO Family), 2026/06/13
R A
Roxana A
Comfortable, smooth, on time. I was confused as to where the departure was because I was waiting outside in front of the terminal but had to run through the mall and find the GO counter. Once I did, they took me to the bus.
バス ミニバス, GO Family (GO Family), 2026/05/29
S H
Stuart H
Everything went smoothly
バス ミニバス, GO Family (GO Family), 2026/03/07
N F
Nadia F
We payed 6 tickets, we are traveling 3 persing and 3 suitcases. So we payed for a Seat for the suitcase and the suitcases were placed in front and we had to dit nexg to another person. So the have dold are tickets twice
バス ミニバス, GO Family (GO Family), 2026/02/19
E A
Evie A
It was hot inside the bus and hard to navigate as a tourist
バス ミニバス, GO Family (GO Family), 2026/02/13
M F
Michelangelo F
Retard 1 hour to start
バス ミニバス, GO Family (GO Family), 2026/02/10
M L
Max L
We arrived at the bus terminal at 11:50. We were told the 12:00 bus was full and we had to wait for the next one. We showed them the tickets purchased for the 12:00 bus and they refused to let us on. We caught the next bus at 12:30.
バス ミニバス, GO Family (GO Family), 2026/01/25
T S
Terhi S
The connection from Kanchanaburi station to Erawan was not a van, they put us to the old and local erawan bus. Minibus from Bangkok to Kanchanaburi was ok, no toilet breaks though.
バス Minibus + Van, GO Family (GO Family), 2026/01/18
V J
Vandermeule J
A wonderful driver, I forgot my bag in his bus and he keeps it for me. Thank you so much for their honesty
バス ミニバス, GO Family (GO Family), 2026/01/09
S H
Sally-Ann H
Good help at the pick up bus station.
However we were not dropped off at the bus station we booked and the driver made us get off without any help at all.
Fortunately we are confident travellers and sorted ourselves out and helped another passenger
バス ミニバス, GO Family (GO Family), 2026/01/05
C L
Christian L
Time of departure and arrival were ok
バス ミニバス, GO Family (GO Family), 2025/12/21
C L
Christian L
Good réception and organisation of the minibus
No extracharge for luggage.
A littéralement problem with the back of the prévious seat witch falled from time to time on my knees
Olympique this one in the minibus
バス ミニバス, GO Family (GO Family), 2025/12/20
L A
Leslie A
Helpful check-in and we were able to board pretty early; as soon as we arrived at the Kanchanaburi bus terminal. Booking said we'd arrive at 5:15pm and I think we made it to the southern bus terminal around 5:30. You walk over the pedestrian bridge (2 stories of steep narrow stairs) to get to the terminal in Bangkok after you disembark so if you have a lot of luggage it will be difficult.
バス ミニバス, GO Family (GO Family), 2025/12/07
K V
Kelly V
We have no information that the bus does several stops, so we don’t know where we have to get off.
We have no information on the last stop the bus does.
The bus does a looooot of stops during the ride and even takes cats in boxes on the road, ending doing a lot of noise during an hour continue.
バス ミニバス, GO Family (GO Family), 2025/11/16
J P
Jennifer P
It’s exactly what you would expect for the price:) seats are relatively comfortable air con is good
バス ミニバス, GO Family (GO Family), 2025/11/14
A B
Alexander B
Decided not to run the advertised time had to wait an extra 1 1/2 hours and then delayed next bus until it was full so total trip was nearly double the original time
バス ミニバス, GO Family (GO Family), 2025/11/13
V H
Varsha H
No luggage space but driving was safe & everything was organised well
バス ミニバス, GO Family (GO Family), 2025/11/09
E R
Eloy R
We arrived 20 minutes late, and the bus was to little and too old
バス ミニバス, GO Family (GO Family), 2025/11/06
A G
Alwin G
On the 12go website, it was stated that we should book an additional seat if we have large luggage. That’s why we booked 3 seats for 2 people. However, there was actually luggage space at the back of the bus.
Even though we arrived early at the bus station, all seats were already taken right after the luggage was loaded. There were two seats left, but we couldn’t sit together. Other passengers had placed their bags on the seats, which made it difficult to sit properly and led to back pain.
Since we paid for three seats but didn’t even get one comfortable seat per person, we feel this is not good service. Otherwise, the bus itself seemed comfortable and was reasonably on time.
バス ミニバス, GO Family (GO Family), 2025/11/06
P Z
Paola Z
the booked express minibus was full, we had to leave later
バス ミニバス, GO Family (GO Family), 2025/11/02
J C
John C
The overall experience was good, but just get tickets at the station for same or slightly cheaper, without the time/refund limits.
バス Minibus + Van, GO Family (GO Family), 2025/10/21
D G
Daniel G
Though the transport was on time, and the driver was polite, his driving way was incredibly risky. Very aggressive and sometimes we felt really fear.
バス ミニバス, GO Family (GO Family), 2025/10/11
B B
Benedetta B
Everything perfect
バス ミニバス, GO Family (GO Family), 2025/08/18
L R
Lukas R
Everything went great, it was a bit cold and the driver drove a bit
バス 急行, GO Family (จีโอ แฟมิลี่), 2025/08/17
D D
Daniel D
Perfect and easy to find
バス 急行, GO Family (จีโอ แฟมิลี่), 2025/08/12
A K
Andrea K
We were comfortable in the first minibus which had AC plus we paid for an additional seat for our luggage which worked out great. But then we transferred to another minibus with only fans and were crammed in. We did not have additional space for the luggage so it was very uncomfortable. We were unaware of the transfer beforehand. The first bus did not stop for a bathroom break after 2 hours. Then when we transferred we asked to stop and the driver kindly did at a gas station which the first driver refused to do after asking. I would probably not do this again as all the information was unclear to us beforehand.
バス ミニバス, GO Family (GO Family), 2025/08/09
A N
Alexander N
The vehicle was not a "Class 2" Express bus as pictured on the website, but a small minivan. Hence the ride wasn't very comfortable.
バス 急行, GO Family (จีโอ แฟมิลี่), 2025/07/30
J O
Johan O
Hospitality perfect. No airco, hard seat. Now I understand why there are so many massage salons.
バス 急行, GO Family (จีโอ แฟมิลี่), 2025/07/28
P D
Pieta D
Overall a good experience, however very little room for additional luggage (e.g. suitcases or backpacks).
バス 急行, GO Family (จีโอ แฟมิลี่), 2025/07/20
C M
Christophe M
Several seat are broken. And lagages are under the seat in front of us and we didnt have place for the legs
バス 急行, GO Family (จีโอ แฟมิลี่), 2025/07/19
B S
Benjamin S
I was put on a different type of bus than I paid for on the ticker. It was very cramped and had bad suspension.
バス ミニバス, GO Family (GO Family), 2025/04/28
V D
Valentin D
We buy ticket for 9am, they ask to be there for 8:30am. But the bus only leave at 9:30am. But the rest is great !
バス 急行, GO Family (จีโอ แฟมิลี่), 2025/03/27
D T
Daniela T
PDF voucher indicated wrong location for departure, didn't mention the track number at all. No information to be found at station, had to ask around and got send back and forth, ultimately causing me to miss departure. Operators booth didn't show their name clearly. When I approached their staff they were quite unfriendly.
バス 急行, GO Family (จีโอ แฟมิลี่), 2025/02/13
M A
Mais A
From Bangkok southern terminal to Kanchanaburi. The booking information advised to arrive 30 minutes before the departure time but due to unexpected circumstances we were at the ticket booth 10 minutes before the departure time so we were told we can take the next bus 30 minutes after. The ticket booth operators were helpful and the bus driver took care of loading the luggage into the bus without us asking. The trip took approximately 2h 30m.
バス 急行, GO Family (จีโอ แฟมิลี่), 2024/12/23
W R
Wolf R
As often the driver stopped about 30 times to let people on or off or deliver packages. Part of how it works but it makes it an unnecessarily long journey. About halfway there a ten minute toilet break
バス 急行, GO Family (จีโอ แฟมิลี่), 2024/11/19
M T
Miranda T
They missed my stop but I was able to communicate with the passengers to ask the driver to stop at the next available place. Friendly, helpful.
バス ミニバス, GO Family (GO Family), 2024/11/10
M R
Michael R
Pay more, get less with “GO Family”. We booked a trip to Southern Terminal in Thonburi, but they put us on a van to Mor Chit. Luckily, we were able to jump off on the other side of the main road, but the post on 12go is misleading. Bus station service staff were rude and unfriendly. Driver was a nice guy, but he accepted a kitten delivery, so everyone on the van had to listen to a kitten crying for its mommy, until it fell asleep one hour later. Next time, pay less and get more!
バス 急行, GO Family (จีโอ แฟมิลี่), 2024/10/19
C B
Chloe B
Dropped us off close to our hotel was very good service thank you
バス ミニバス, GO Family (GO Family), 2024/07/17
A G
Antonius G
Fine ride. All the luggage stands in the middle
バス 急行, GO Family (GO Family), 2023/08/05
T W
Ton W
Well done.
バス 急行, GO Family (GO Family), 2023/03/24
M B
Marion B
Half an Hour too late. The staff was very nice and helpful