We booked VIP 20 from Tam Coc to Da Nang - the first bus we were on was awesome - very new, clean, comfortable. Unfortunately at 7:30 in the morning everyone was abruptly shoved off the bus in Hue and put onto an extremely crammed + uncomfortable van for the rest of the journey. No explanation given, not listed on the itinerary or I would’ve booked an alternative so as to actually sleep the night.