DP
Danielle PWe had booked a train through 12GO, but on the day of travel the train did not run at all. We received only a small compensation, which didn’t come close to covering the amount we had paid for the tickets.
We were told we could take the next train, four hours later, but there was no guarantee of available seats. This left us stranded for hours, with no clarity about our travel plans.
We contacted 12GO for support, but unfortunately there was very little understanding or help offered in response to the situation. We expected better communication and customer service, especially in a case where the service we paid for was simply not delivered.
Nuwara Eliya to Ella, Train #1126 Observation, Sri Lanka Railways, Aug 6, 2025
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Carmen LVery fun , despite 1 1/2 hour late due to the weather
Nuwara Eliya to Ella, Train #1005 Third Class Reserved Seats, Sri Lanka Railways, Jul 25, 2025
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Niels BWrong impression that traintickets are booked vs will probably be booked. And later found that times are just changed due to unavailability
Nuwara Eliya to Ella, Train #1007 Observation First Vagon, Sri Lanka Railways, Jul 20, 2025
D
Deborah 12Go were great, they booked us fantastic tickets. However unfortunately on the day, our observation car in Sri Lanka had the engine in front of it (and our observation car was at the front of the train, not at the back). It was also delayed but we were less bothered about that. So a real shame. But 12Go were great.
Nuwara Eliya to Ella, Train #1126 Observation, Sri Lanka Railways, Jun 13, 2025
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Henrica GVery nice blue train journey trough the green heart of Sri Lanka , highly recommended
Nuwara Eliya to Ella, Train #1126 Observation, Sri Lanka Railways, Jun 2, 2025
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Vicent AWe booked two seats and they were separated
Nuwara Eliya to Ella, Train #1005 2nd Class Reserved Seat, Sri Lanka Railways, Jun 2, 2025
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Christine HStunning vistas . Very helpful train guard . Walking through and pointing out upcoming views .
I loved standing in doorways.
It's the best way to travel and can see so much more .
Nuwara Eliya to Ella, Train #1005 First Class Seat, Sri Lanka Railway, May 27, 2025
LK
Lydia KVery Nice trip
Nuwara Eliya to Ella, Train #1005 Third Class Reserved Seats, Sri Lanka Railway, May 15, 2025
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Lucy NIt said scenic minivan and we didn’t stop once!! It was very squashed with everyone’s bags in the aisle. Not a good time:
Nuwara Eliya to Ella, Van Scenic Minivan, Magical Sri Lanka, Feb 12, 2025
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Firdaus SVery enjoyable
Nuwara Eliya to Ella, Train #11041 First Class Seat, Sri Lanka Railway, Oct 7, 2024