JO
Juan OWe weren’t seated together, both of us were in aisle seats even though there were empty seats next to each other in the same carriage. Luckily, they let us change, but I don’t understand why we were placed separately and both in the aisle. Also, although it’s not the agency’s fault, the train was an hour and a half late.
Nuwara Eliya to Ella, Train #1005 1st Class Seat, Sri Lanka Railways, Sep 27, 2025
MC
Mucahit CGood and efficient service. Tickets were delivered to the hotel as requested. Highly recommended way of purchasing train tickets in Sri Lanka.
Nuwara Eliya to Ella, Train #1007 Observation First Vagon, Sri Lanka Railways, Sep 13, 2025
GW
Gregory WExcellent train journey from Nuwara Eliya to Ella.
Nuwara Eliya to Ella, Train #1126 Observation, Sri Lanka Railways, Sep 11, 2025
AC
Aina CThe train ride was beautiful and I got lucky to have a window on my seat (you can get none). The price I had to pay at this website for the ticket “12go.asia” is a scam for turists. The price I paid ($52) was ridiculous when the tickets are actually super cheap and you can buy them once in Sri Lanka ($5).
Furthermore, the company changed my first option for a train of 4h ride instead of 2h, 2hours earlier than I wanted and made me pay an extra $15 for it. And I bought it as earlier as possible a month before. They made a mistake on 1 number on my passport and my guide had to talk to the inspector to fix it.
Good that they brought the tickets at my hotel on time when I got there.
The train ride is worth it. Don’t miss it!
Nuwara Eliya to Ella, Train #1126 Observation, Sri Lanka Railways, Aug 23, 2025
SR
Sabine RBook the Train Tickets via 12go. Great service! Thank you very much.
Nuwara Eliya to Ella, Train #1015 Third Class Reserved Seats, Sri Lanka Railways, Aug 17, 2025
AS
Angela SToo expensive. Thankfully they change the system and all the bookers cant block all seats in advance.
Nuwara Eliya to Ella, Train #1027 Ella Odyssey Second Class Seat, Sri Lanka Railways, Aug 17, 2025
CL
Carmen LVery fun , despite 1 1/2 hour late due to the weather
Nuwara Eliya to Ella, Train #1005 Third Class Reserved Seats, Sri Lanka Railways, Jul 25, 2025
NB
Niels BWrong impression that traintickets are booked vs will probably be booked. And later found that times are just changed due to unavailability
Nuwara Eliya to Ella, Train #1007 Observation First Vagon, Sri Lanka Railways, Jul 20, 2025
D
Deborah 12Go were great, they booked us fantastic tickets. However unfortunately on the day, our observation car in Sri Lanka had the engine in front of it (and our observation car was at the front of the train, not at the back). It was also delayed but we were less bothered about that. So a real shame. But 12Go were great.
Nuwara Eliya to Ella, Train #1126 Observation, Sri Lanka Railways, Jun 13, 2025
HG
Henrica GVery nice blue train journey trough the green heart of Sri Lanka , highly recommended
Nuwara Eliya to Ella, Train #1126 Observation, Sri Lanka Railways, Jun 2, 2025