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Burhanuddin Bit was a great experience to take the train from Colombo to Kandy for the first time. The booking process via 12Go was super easy.
Colombo Fort to Kandy, Train #1019 First Class Seat, Sri Lanka Railway, Sep 29, 2025
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Anje This is not a reflection on 12go but the train ride itself.
Unfortunately the first class cabin was nothing like what we had expected. My husbands tray table was broken so it kept falling every time the carriages recoupled.
The seats were ok and the AC was very mild.
What made the trip unbearable was the fellow passengers;
1. The family (2 adults and 2 children under 10) in our isle was screaming the entire way. Not screaming as an upset child just screaming at the top of their lunges with no recourse from the parents. Then the two boys started climbing over the seats. Literally climbing over the top from the one side to the other. The fathers response was to turn up the sound on his mobile and no attempt to calm the boys.
After the mother fed them sugar filled biscuits she then found a seat at the back of the carriage and slept.
2. The other family behind us had a child who found it fascinating to allow the tray table to drop and then push as hard as possible to get it back and kick the seat.
This continued for 4 WHOLE HOURS!
The white noise on my noise cancelling headset as not even enough to block everything out.
This has resulted in us cancelling our return trip (with no refund) and booking a car as no money is worth sitting through that again.
Colombo Fort to Kandy, Train #1019 First Class Seat, Sri Lanka Railway, Sep 27, 2025
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Alan MTickets delivered to our hotel ready for us to collect on arrival.
We booked first class tickets well in advance, bit disappointed we didn’t get a window seat between us.
Colombo Fort to Kandy, Train #1023 First Class Seat, Sri Lanka Railways, Sep 16, 2025
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Tamilmani AEXCELLENT SERVICE, NO ISSUES WHILE TRAVELLING. TRAVELLED LIKE A LOCAL PASSENGER.
Colombo Fort to Kandy, Train #1015 First Class Seat, Sri Lanka Railway, Sep 10, 2025
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Reid AWe enjoyed the trip and loved the overall experience..
Colombo Fort to Kandy, Train #1029 Second Class Reserved Seats, Sri Lanka Railway, Aug 22, 2025
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Gabriele MGood transfer from Colombo to Kandy. Dushan was professional, friendly, and made the journey very smooth.
Colombo Fort to Kandy, Van Scenic Minivan, Magical Sri Lanka, Aug 20, 2025
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Thomas UThis Train was not first Class
Colombo Fort to Kandy, Train #1019 First Class Seat, Sri Lanka Railways, Aug 14, 2025
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Elisabeth CTickets came on time on the right place.
Colombo Fort to Kandy, Train #1015 1st Class Seat, Sri Lanka Railways, Aug 7, 2025
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Prabath Train was late for 2 hours to reached the destination .
Colombo Fort to Kandy, Train #1037 Second Class Reserved Seats, Sri Lanka Railway, Jul 29, 2025
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Anja RTrain was in time, trip was very cinvinient to travel from Colombo to Kandy
Colombo Fort to Kandy, Train #1019 First Class Seat, Sri Lanka Railway, Jul 20, 2025