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Michelle It's still necessary in 2026 to print the voucher and to pick up your ticket at the counter even when you already payed online. Why is not possible to receive a QR Code or something else and get your ticket immediatly per Mail? Additionaly we arrived 2 hrs late at our destination and the bus was not really clean. The curtains on my window where covered with something that looked like tomato sauce.
Butterworth to KL Sentral, Bus Executive, Plusliner, May 2, 2026
JW
Joseph Wthe travel and bus was completely fine, but the location for pick up was poorly described, the map location was the empty jasmine office, the address was a 15 minute walk for the actual location in the middle of nowhere and the actual place wasn’t on my ticket and in the ferry/bus terminal. All information concerning the pick up location was contradictory. Travel was good though, simple and decent bus
Butterworth to KL Sentral, Bus Express, Jasmine Express, Apr 14, 2026
JR
Josephine RDelayed 1 hr- the trip should be 5 hrs but it took 9 hrs.
Butterworth to KL Sentral, Bus Express, AeroCity, Mar 26, 2026
AL
Andrew LBus was on time, comfy. Good driver and stopped for bathroom breaks too. All good.
Butterworth to KL Sentral, Bus Executive, Plusliner, Feb 27, 2026
JV
Jivan VThere was an hour delay and the last part of the trip was very uncomfortable. The bus seemed old and I think there was an issue with the engine since it jerked back and forth the whole time. At one point it even felt like we were not moving at all on the highway (we continuously moved forward and then stopt abruptly).
Butterworth to KL Sentral, Bus Express, Tra Express, Feb 23, 2026
SS
Sebastian SOverall, everything went well. We had two stops on our trip. The busdriver went out without telling us how long we gonna pause here and whether there is the option to go on toilet. Just the bus driver was very egoistic and took that opportunity. Everyone else stayed in the bus because of the fear to be left behind.
Butterworth to KL Sentral, Bus Executive, Plusliner, Feb 12, 2026
J
Joseph Was late departing and arriving but apart from that wasn’t too bad
Butterworth to KL Sentral, Bus Executive, Plusliner, Dec 12, 2025
CT
Carl TAverage experience. Bus wasn't as advertised and was tired. Arrived nearly 1 hour later to the final destination. Seat allocation wasn't enforced. Otherwise comfortable
Butterworth to KL Sentral, Bus VIP 24, KPB Express, Dec 6, 2025
NP
Neil PPleasant trip. Comfortable and relaxing.
Butterworth to KL Sentral, Bus VIP, Super Nice Express, Dec 3, 2025
JJ
Juha JBus was one hour late right from the start and we almost still missed the bus as they told us that no bus was coming yet for another 30 minutes (it came right after we had asked about this). No communication from the bus driver at all about the one and only bathroom break.
Butterworth to KL Sentral, Bus VIP, Billion Stars Express, Oct 13, 2025