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Fabien We had to buy new tickets as the train has changed...
Nuwara Eliya to Ella, Train #1005 First Class Seat, Sri Lanka Railway, Oct 26, 2025
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Hannah We booked the scenic train which was totally pointless as it was late so by the time we got on it we couldn’t and didn’t see a thing.
A total waste of money. I thought it should not be advertised as a scenic train. Instead it should be advertised as the observation carriage which is attached to the end of many of the normal trains. The windows are slightly bigger. The seats slightly bigger too so it’s more comfortable but it’s very dirty and some of the seats and windows are broken. The best seats are the furthest back in the carriage as they do have a big window. Literally the back of the train is a window which benefits 6 lucky people. However when you book you are allocated seats and you don’t know which ones you will get. The train travels at 10mph ish and was over an hour late in arriving for us and managed to lose a further hour during our short journey. Also be aware what time the sun sets. For my family we saw nothing and it was a total waste of money.
Nuwara Eliya to Ella, Train #1007 Observation First Vagon, Sri Lanka Railways, Oct 26, 2025
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Tanya IExcellent.
Happy with the ticket purchase
Nuwara Eliya to Ella, Train #11127 First Class Seat, Sri Lanka Railway, Oct 25, 2025
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Joan MCinf
Nuwara Eliya to Ella, Train #1005 1st Class Seat, Sri Lanka Railways, Oct 15, 2025
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Margaret ABooked 2 seats , 20 & 21. Seats were in different rows & on opposite sides of the train .
Many couples were split up due to poor seat allocation.
Total chaos at station as no one knew how to access train / find seats
Nuwara Eliya to Ella, Train #1015 First Class Seat, Sri Lanka Railway, Oct 13, 2025
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Emilia The trip was ok but by booking 2 tickets together I was expecting to have a seats beside each other. Unfortunately I got two seats in different tramcars.
Nuwara Eliya to Ella, Train #11127 Second Class Reserved Seats, Sri Lanka Railway, Oct 9, 2025
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Teresa EGreat service. Most trains we wanted in Sri Lanka booked, those that couldn't be booked totally refunded. Also, train tickets delivered to our accommodation in Sri Lanka well on time. I totally recommend using this company because of the good service and communication throughout. 5 stars from me.
Nuwara Eliya to Ella, Train #1005 Third Class Reserved Seats, Sri Lanka Railways, Oct 6, 2025
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Mucahit CGood and efficient service. Tickets were delivered to the hotel as requested. Highly recommended way of purchasing train tickets in Sri Lanka.
Nuwara Eliya to Ella, Train #1007 Observation First Vagon, Sri Lanka Railways, Sep 13, 2025
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Gregory WExcellent train journey from Nuwara Eliya to Ella.
Nuwara Eliya to Ella, Train #1126 Observation, Sri Lanka Railways, Sep 11, 2025
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Aina CThe train ride was beautiful and I got lucky to have a window on my seat (you can get none). The price I had to pay at this website for the ticket “12go.asia” is a scam for turists. The price I paid ($52) was ridiculous when the tickets are actually super cheap and you can buy them once in Sri Lanka ($5).
Furthermore, the company changed my first option for a train of 4h ride instead of 2h, 2hours earlier than I wanted and made me pay an extra $15 for it. And I bought it as earlier as possible a month before. They made a mistake on 1 number on my passport and my guide had to talk to the inspector to fix it.
Good that they brought the tickets at my hotel on time when I got there.
The train ride is worth it. Don’t miss it!
Nuwara Eliya to Ella, Train #1126 Observation, Sri Lanka Railways, Aug 23, 2025