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FAQ

Dear customer, Please find below this text answers to the most common questions regarding the trips we offer on our website. Please use the search bar above or scroll down to check them out. If you can not find the answer, please send a message through the form at the bottom of this page.

China Railways

  1. How do I know if my ticket is confirmed?
  2. Can we change the seats?
  3. How long in advance can I book a China Railways ticket?
  4. Force Majeure
  5. Can I bring my pet with me?
  6. How much luggage can I bring with me on China Railways train?
  7. Is it possible to change the route/time/date and class of my ticket?
  8. How do I cancel my China Railways ticket?
  9. My name on the China Railways ticket is misspelled. Is that a problem?
  10. Where can I pick up my train tickets for China Railway?
  11. My China Railways train is delayed or canceled
  12. Is there a restaurant / snack bar in the train?
  13. I am traveling with children – how can I book train tickets for them?
  14. When do I arrive to the station?
  15. Prohibited items

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