Office hours: 10:00-19:00 ICT (every day); now
Online
(Tue 14:28)
OKvalid
I don't have a booking number.I have not purchased a ticket yet.
I want to cancel my trip.I have not recieved a voucher (or lost it).I haven't recieved my refund.I paid more than it was shown on the web site.I can't log in.I want to change my travel date.The information on the voucher/ticket is incorrect.I want to leave a review for an operator.I want to leave a review about 12Go.My question is not listed here (other).
Please enter your email and press the "Send"-button. If bookings are associated with this email we will send you a link to log in and to manage your bookings.
Send
There is a mistake in my email address.
Please remember that some bookings are confirmed manually. It may take some time to confirm the booking with the operator. Please do not open a support case if you have just booked a train trip (Thailand, Vietnam, Myanmar) or a taxi. Such bookings and a number of others are confirmed manually and that takes a while.
Press the button below to re-send the voucher.
Please make sure that you checked your spam folder.
We can't resend you voucher because booking was cancelled. If you are sure that this booking was purchased please create a support request.
We can't resend you the voucher, because your booking has not been confirmed yet. This booking needs more time to be confirmed. Please wait for the confirmation email.
I have made a booking from
To
but entered a wrong email address.
The bus has arrived later than the scheduled time of arrival.
Most probably you will arrive ahead of schedule or a little late. Transit times depend on traffic conditions, weather, driver experience and many other factors. We try to give the times as accurately as possible, but there is no guarantee you will exactly arrive on the time mentioned.
The price on the booking confirmation shows all amounts related to the ticket and services you booked. It does not show the transaction fee of the bank, PayPal or counter service. These are charges from the banks and not from 12Go.
I was charged twice for my booking.I think there is a mistake with the amount I paid.
Cancellation options are listed below. If there is not any option it means that no refunds are available.
I want to change my class to
I want to change my booking date to
You can reset you password by pressing this button. Instructions will be sent to you by email.
Reset password.
Please provide the following evidence for double charging(Attention! Please do not send any password or private financial information to us. 12Go will never ask you for any password!):
1. screenshots that show you have been charged twice. We will not be able to investigate double charges without screenshots.
2. the last four digits of your credit card that was charged twice.
3. Any additional information about each charge (date, amount etc).
Please **DO NOT** send us your complete credit card number or any PIN code! If it is shown on the screen shot please black it out.
What country is your question about?
OK
I can't book my tickets.I have a question.
I can not pay.I can not find the route I need.The web site does not work properly.
I have general question about travel.I want to become a partner.
support_email_use_desktop_computer
I have tried all of the suggested solutions and still can not pay.
You will be forwarded to Google search result page. Google indexed all pages of our website. If it does not help you, we are sorry there is not offer for such route in our system.
Please tell us what happened. Describe what went wrong on our website and attach a screenshot with the mistake.
Office hours: 10:00-19:00 ICT (every day); now
Online
(Tue 14:28)
OKvalid
I don't have a booking number.I have not purchased a ticket yet.
I want to cancel my trip.I have not recieved a voucher (or lost it).I haven't recieved my refund.I paid more than it was shown on the web site.I can't log in.I want to change my travel date.The information on the voucher/ticket is incorrect.I want to leave a review for an operator.I want to leave a review about 12Go.My question is not listed here (other).
Please enter your email and press the "Send"-button. If bookings are associated with this email we will send you a link to log in and to manage your bookings.
Send
There is a mistake in my email address.
Please remember that some bookings are confirmed manually. It may take some time to confirm the booking with the operator. Please do not open a support case if you have just booked a train trip (Thailand, Vietnam, Myanmar) or a taxi. Such bookings and a number of others are confirmed manually and that takes a while.
Press the button below to re-send the voucher.
Please make sure that you checked your spam folder.
We can't resend you voucher because booking was cancelled. If you are sure that this booking was purchased please create a support request.
We can't resend you the voucher, because your booking has not been confirmed yet. This booking needs more time to be confirmed. Please wait for the confirmation email.
I have made a booking from
To
but entered a wrong email address.
The bus has arrived later than the scheduled time of arrival.
Most probably you will arrive ahead of schedule or a little late. Transit times depend on traffic conditions, weather, driver experience and many other factors. We try to give the times as accurately as possible, but there is no guarantee you will exactly arrive on the time mentioned.
The price on the booking confirmation shows all amounts related to the ticket and services you booked. It does not show the transaction fee of the bank, PayPal or counter service. These are charges from the banks and not from 12Go.
I was charged twice for my booking.I think there is a mistake with the amount I paid.
Cancellation options are listed below. If there is not any option it means that no refunds are available.
I want to change my class to
I want to change my booking date to
You can reset you password by pressing this button. Instructions will be sent to you by email.
Reset password.
Please provide the following evidence for double charging(Attention! Please do not send any password or private financial information to us. 12Go will never ask you for any password!):
1. screenshots that show you have been charged twice. We will not be able to investigate double charges without screenshots.
2. the last four digits of your credit card that was charged twice.
3. Any additional information about each charge (date, amount etc).
Please **DO NOT** send us your complete credit card number or any PIN code! If it is shown on the screen shot please black it out.
What country is your question about?
OK
I can't book my tickets.I have a question.
I can not pay.I can not find the route I need.The web site does not work properly.
I have general question about travel.I want to become a partner.
support_email_use_desktop_computer
I have tried all of the suggested solutions and still can not pay.
You will be forwarded to Google search result page. Google indexed all pages of our website. If it does not help you, we are sorry there is not offer for such route in our system.
Please tell us what happened. Describe what went wrong on our website and attach a screenshot with the mistake.