JM
Jack MPicked up on time but was meant to arrive by 6:30pm and arrived at 8pm
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Star Qistna Express, Mar 20, 2025
ZB
Zoltan BIt wasn’t the best experience of my life. The bus was at least 30 minutes late, which isn’t the end of the world. But the seats were quite uncomfortable — most of them were broken in some way, and theyhaving proper leg support just all of them worng. It was almost impossible to sleep or even find a comfortable position.
The worst part was the air conditioning — it was freezing cold on the bus. Honestly, it felt like a miracle that we didn’t get sick after spending six hours in what felt like a fridge. I asked the driver to turn down the aircon, and he tried, but unfortunately, nothing changed.
On the positive side, the support staff was friendly and responsive, and the fare was super cheap. There’s definitely a lot of room to improve the service, but I guess this is how they keep it affordable.
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Billion Stars Express, Mar 19, 2025
ZO
Zacharia OArrived after 2am and told me to wait for him to sleep until 3am (had to wait outside of the bus of course), we departed at 3:20 and arrived 1h30 late in KL
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Billion Stars Express, Mar 14, 2025
AB
Audrey BIl faisait horriblement froid, les sorties d’air ne pouvaient pas se fermer et recevions des gouttes d’eau tout le long du trajet
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Star Qistna Express, Feb 21, 2025
LP
Lanila PBus was not in good condition. AC was not working well. It was so hot inside the bus. We stopped twice so the driver can check. A male passenger said there’s engine problem on the second stop. It was not safe!!! The driver was on the phone most of the time from Singapore to KL. I didn’t feel safe. His loud voice on the fon was so irritating to the ears. For safety reasons, bus drivers shouldn’t be allowed on the fon while in motion. The bus arrived KL few minutes before 12 midnight! We were not able to get in our scheduled evening tour. What a waste of money!! When we booked this bus, it stated 2:30 pm from SG and arriving at 7:30 in KL, but the five hours was doubled!!! Driver is not courteous. Horrible ride!!!
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Cityline Global, Feb 8, 2025
NS
Nadine SThe Ride was good and i felt safe. Thats the only good thing. We booked a bus for 2:30 pm and the bus picked us up 1,5 Hours later. In beetween we got no Information. We didnt know how Long we have to wait…1 Hour or 4 Hours? Nobody gave us Information…
So at the end the trip was good, but waiting without Information was bad. :(
Kitchener Complex Lavender to Berjaya Times Square, Bus Express, Billion Stars Express, Jan 27, 2025
MY
Musse YThe bus driver left me in the middle of the border when they were checking my bag and I had to run after the bus on the road to get in.
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart, Jan 24, 2025
MK
Maija KThe ride was good and the seats were very nice. But finding the bus stop was hard because the address was very wrong in their sites. We took a bus from singapore-kuala lumpur and we almost missed it because we didn’t know where to go. There was couple people who managed to help us to find it.
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart, Jan 20, 2025
MF
Matilde FThe first bus that I took from Singapore to the checkpoint it was everything ok but after that the second driver was terrible, was delay and then in stoped in Malaca and ask everyone if someone is wants to stay there, no one said anything out loud . But then he seat in his seat checking the phone during one hour without give any explanation why we were not moving . He said he didn’t speak English . In the end we realized after a long period of waiting that we were waiting for a taxi for one lady that was on board . We had more than 2 hours of delay :/ not correct . The guys was eating, smoking while driving . Not a great experience .
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Star Qistna Express, Jan 11, 2025
EK
Enya-leigh Kno issues, struggled to find the bus stop and the counter for star mart that you have to go in and collect your print out ticket, once that was sorted al was fine. the driver was quite shouty whenever we stopped and was scary.
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart, Jan 10, 2025
