FY
Fah YFor a start - exit D , good information but it does not state where the bus will stop and pick up passengers ! I spent 2 hours walked up and down and asked many times and no one knows exactly ! Eventually I got there just before the bus arrive ! I sat in the front seat so the bus driver will know me and easy for head count ! Singapore immigration was a breeze ! At Malaysian immigration I had to use the computer to apply for Malaysian Digital Arrival Card as it’s free ! I friend to do it in my phone and had to pay ! Immigration and customs was Ok ! The bus has left when I completed immigration and customs ! The drive did not do a head count and left . I was left on Johore Bahru immigration departure bus station ! I and those I spoke to very shocked that the bus would leave without me ! I was stranded and had to find my way home to KL ! I am 74 years old travelling with a back pack by myself ! I got instructions from people who knows that my bus had left ! I said I want to go to KL ! They gave me advice to get 2 buses to Larkin Sentral ! I arrive at Larkin Sentral and bought bus ticket leaving at 5:15 pm and arrive home
Please add where the bus pick up point is
Tell your driver to head count
Passengers wait for bus as it could be late but this bus won’t wait for passengers
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Qistna Express, Oct 22, 2026
MC
Marie Cplus 4 hours of bus upon arrival time
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Qistna Express, Oct 21, 2026
KO
Kayeronne OFirst we chose kovan as a pick up point then 12 hrs before the scheduled departure they asked us to choose only from bugis rochor and jurong east which was very far from the northeast side. Second upon completing the malaysian immigration we waited for an hour for the bus to come the only information was to look for a specific guy. Mind you they only sent the guy's face to shirt color no uniform or what not. Third they don't follow the reserved seat based on the booking. One more thing on our way to KL someone was smoking inside the bus and the smell wouldn't go away as the bus was air conditioned. Fourth they said there was a drop of point at lalaport. When we arrived in KL they said to alight as TBS is the last stop which was very inconvenient and it adds to costs of the travel. I dont recommend booking with qistina express at all.
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Qistna Express, Oct 19, 2026
ET
Ei TThere was a delay and bus took too long so all customers left the bus sooner than the destination
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart Express, Oct 9, 2026
MK
Manjit KPunctuality was an issue. We started very late from KL. Delay starting from Berjaya Times Square & at Hentian Serdang. So instead of 10am start it started 10.30 from Berjaya and 11.30 from Hentian Serdang. The staff/ driver in the bus to Singapore were rude to some passengers ( including making racist remarks) and impatient. On the way back from Singapore there were no USB ports functioning and we couldn't turn on our individual lights in the dark. Because of the heavy traffic ( bumper to bumper), this meant sitting in the dark for a number of hours. But the driver returning to KL sector was better in his attitude.
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart Express, Oct 7, 2026
D
Diane Don’t go via coach if you don’t need to it’s not a pleasant experience
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart Express, Oct 3, 2026
AH
Alan HWas late to arrive which is fine as there was a lot of traffic but the customer service was dreadful. Rude, arrogant and gave zero information at any point except for angrily telling people to hurry. So bad
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart Express, Sep 23, 2026
PS
Paulina SIt is not fair that you say it takes 5.30 hs and actually it has taken 7.30 ha
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Billion Stars Express, Sep 22, 2026
YV
Yolanda VExcellent service in Singapore, the ride was very comfortable. Stop for snacks was colorful but the stands were cash only and I had no Malay cash, perhaps in the info you could mention Malay cash needed if you want to purchase anything.
We were 2+ hours late getting into KL and had to change busses which was unexpected and tiring.
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart Express, Sep 22, 2026
S
Sophia Very comfortable, clean and smooth. The driver was kind and polite too
Kitchener Complex Lavender to Berjaya Times Square, Bus Express, Prisma Express, Sep 8, 2026
