IS
Inguna SHmm.... information in website is not right. Why? BC bus was two hours late in Kuala Lumpur. Ride was ok, no trafics, speed was ok. I think, it is not possible did ride in 5 hours. Ride take 7 hours. Bus was comfortable. We had one stop 30 minutes - if You want You can eat....but, if You have cash. There are food court - only cash. Operator in Singapore was very nice and helpful.
Kitchener Complex Lavender to Berjaya Times Square, Bus SVIP, Golden Coach, Jul 8, 2026
PP
Paula PThe people on the office is rude and angry all the time, they do not give a pleasant service, unless the driver he was nice-ish. The bus departure was late. They dont help you to store the luggage in the bus. And the worst is that the arrival point was the B time square in the city center of KL, but instead they left us in another bus terminal 6 km away from the centre. Bad service.
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart Express, Jul 7, 2026
GD
George Ddriver was rude. please reprimand him
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart Express, Jul 4, 2026
K
Khaled It was good, though bus was delayed. Journey was comfortable, with a break. But driver should say more about the transfer process at the check post.
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Qistna Express, Jun 28, 2026
MT
Martina TThe bus did not stop at the designated arrival point, as described on the ticket. I had to take other transportation to reach the final destination.
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP Double Decker, Billion Stars Express, Jun 23, 2026
RC
Ryan CBoarding was allowed 5 mins before departure. No waiting area, passengers were left out to stand and wait nearby. stop overs were swift. we were on time due to a weekday trip. chairs were okay and working as intended.
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart Express, Jun 22, 2026
DF
Dora FThe drop off point wasn’t the good one, it was expected Berjaya Times Square and the bus stopped at TBS Station
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart Express, Jun 21, 2026
MB
Matteo BFrom Sìngapore to Kuala Lumpur. 1 hours longer than expected for passport control at border. We recommend allowing an extra hour for the journey. Otherwise, everything is fine.
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Qistna Express, Jun 16, 2026
OV
Ondrej VHi, we are just married couple from Czechia. We were very afraid od the negative reviews here, cockroaches, beeing left at the boarders etc.
Booked this journey via 12GO app 10 days ahead, didnt read comments and kind a stress the shit of myself day before the journey, when i looked fór infomation about departure,ticket pick up etc And saw the brutal negative comments. Anyway no other tickets left via other company...so we said okeeeey lets go. We booked Singapore -KL on 6/6/26 at 9 AM. We arrived cca 8 15AM, picked up the tickets in Starmart kiosk (yes, the staff wasnt friendly, didnt wanna see my online tickets or whatsoever, just told her my name and she gave me printed ticket for 2pax. But nothing rude, just fat lady doing her job at the counter, just looking at her you know there will be no princess treatment).
Bus arrived AVL6 at 8:55 AM, pleasent surprise to be honest. The "captain" on board managed lagguage space, told me where our seats were and thats it, nothing extra friendly,BUT again...just doing his job. We arrived at the boarders about hour later, pass the boarder control with our lagguages (you need to take everything from the bus), captain counted us when we boarded back and went to KL. Traffic was crazy, it was one big traffic jam on the highway. About 2 hours later we had a break, captain told us 20 minutes, actually it was 30 And we couldnt go back to the bus, so we "enjoyed" local weather. Before KL traffic was super bad, driver couldnt have done anything differently, we arrived 2,5hours late (9AM-4:30PM). I hardly doubt that other company would manage to arrive at schedule due to heavy traffic. (My oppinion). Overall...good experience for only 35s$/person. AC working perfectly, seats comfortable with a lot of leg space (im 6,3', my wife 5,9')clean. There was another tourist couple on the bus, otherwise only locals.
I get the 1 star reviews, if you are used to princess treatment or just unlucky And get dirty bus or just too slow at the boarder and dont have prefilled immigration card. I understood that the bus can only wait at the boarder 30 min, so if you are late he has to go. But you can get on another starmart bus (written on the ticket). Gl to you all, hope the review helps.
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart Express, Jun 9, 2026
LS
Laura SBus couldn’t stop at the TimeSquare. That was a bit difficult to get to my final destination.
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart Express, Jun 8, 2026
