J
Julia We just got dropped off at the border without any informations for the next bus, then we had to wait one hour and when the next bus finally came we arrived at 4:30AM instead of 1AM. Also when we stopped and i went to the toilet I saw our driver sleeping on the wheel with his head, he looked so tired and exhausted and shouldn’t drive the bus, I didn’t feel safe.
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Star Qistna Express, May 14, 2025
PK
Philipp KI guess that's the industry standard. I missed links to track the bus position. Therefore a lot of uncertainty about actual pick up (30 minutes late without information) and arrival time (5 hours delayed). While the driver did his best to drive fast I felt there was zero communication, dangerous and reckless driving and no wifi as advertised on the bus.
Kitchener Complex Lavender to Berjaya Times Square, Bus Express, Star Qistna Express, May 12, 2025
DK
Daichi K16時到着が19時になった渋滞も見越して表示して欲しい
I want the display to take into account traffic congestion that may cause arrival times to change from 4pm to 7pm
Kitchener Complex Lavender to Berjaya Times Square, Bus Express 27, StarMart, May 11, 2025
LC
Lisa Carrived 1 hour late, the journey took 8 hours instead of 5.
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Star Qistna Express, May 2, 2025
RM
Richard MThe bus itself was clean, the driver was fantastic and very attentive. However, please be prepared for the awful traffic of getting to KL from Singapore. A five hour journey took us 10 and a half hours to get there.
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Sri Maju Group, Apr 9, 2025
JM
Jack MPicked up on time but was meant to arrive by 6:30pm and arrived at 8pm
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Star Qistna Express, Mar 20, 2025
ZB
Zoltan BIt wasn’t the best experience of my life. The bus was at least 30 minutes late, which isn’t the end of the world. But the seats were quite uncomfortable — most of them were broken in some way, and theyhaving proper leg support just all of them worng. It was almost impossible to sleep or even find a comfortable position.
The worst part was the air conditioning — it was freezing cold on the bus. Honestly, it felt like a miracle that we didn’t get sick after spending six hours in what felt like a fridge. I asked the driver to turn down the aircon, and he tried, but unfortunately, nothing changed.
On the positive side, the support staff was friendly and responsive, and the fare was super cheap. There’s definitely a lot of room to improve the service, but I guess this is how they keep it affordable.
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Billion Stars Express, Mar 19, 2025
ZO
Zacharia OArrived after 2am and told me to wait for him to sleep until 3am (had to wait outside of the bus of course), we departed at 3:20 and arrived 1h30 late in KL
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Billion Stars Express, Mar 14, 2025
AB
Audrey BIl faisait horriblement froid, les sorties d’air ne pouvaient pas se fermer et recevions des gouttes d’eau tout le long du trajet
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Star Qistna Express, Feb 21, 2025
LP
Lanila PBus was not in good condition. AC was not working well. It was so hot inside the bus. We stopped twice so the driver can check. A male passenger said there’s engine problem on the second stop. It was not safe!!! The driver was on the phone most of the time from Singapore to KL. I didn’t feel safe. His loud voice on the fon was so irritating to the ears. For safety reasons, bus drivers shouldn’t be allowed on the fon while in motion. The bus arrived KL few minutes before 12 midnight! We were not able to get in our scheduled evening tour. What a waste of money!! When we booked this bus, it stated 2:30 pm from SG and arriving at 7:30 in KL, but the five hours was doubled!!! Driver is not courteous. Horrible ride!!!
Kitchener Complex Lavender to Berjaya Times Square, Bus VIP, Cityline Global, Feb 8, 2025